MH
Moto Health Care
Verified Business
MH
Moto Health Care
Verified Business
11 Reviews (last 12 months)
Responds in 18 hours 53 min
AI Review Summary
Based on recent customer reviews, Moto Health Care faces severe criticism across virtually every aspect of its service. Members consistently report that claims are repudiated or underpaid despite receiving pre-authorisation numbers, leaving them liable for significant out-of-pocket costs. High monthly premiums, some exceeding R10,000, are seen as unjustified given the poor coverage experienced. Delays in processing claims and transferring medical savings balances are frequently cited. Members also describe unresponsive communication, unprofessional management, and a general betrayal of trust, with several long-standing members of over 40 years expressing deep disappointment.
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
18h 53mReply Time
-100 NPSUnlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 20 hours 55 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
18h 53m
NPS Score
-100
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 20 hours 55 min
Review Distribution
1.7|11 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Moto Health Care
Based on recent customer reviews, Moto Health Care faces severe criticism across virtually every aspect of its service. Members consistently report that claims are repudiated or underpaid despite receiving pre-authorisation numbers, leaving them liable for significant out-of-pocket costs. High monthly premiums, some exceeding R10,000, are seen as unjustified given the poor coverage experienced. Delays in processing claims and transferring medical savings balances are frequently cited. Members also describe unresponsive communication, unprofessional management, and a general betrayal of trust, with several long-standing members of over 40 years expressing deep disappointment.
Moto Health Care has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 20 hours 55 min. Hellopeter has tracked Moto Health Care across 169 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nishara M
1 reviews | Active since Jan 2020
23 Feb 2026, 10:23
No Star Rating, If Possible
NO STAR RATING, If possible I have been a member on Moto Health Medical Aid for just over 2 years. I changed service providers in January 2026. Whilst with MH I have paid more in a premium than I do with my current service provider. Whilst with MH, I always paid a shortfall. I paid out of my pocket for vitamins. I paid for medication, optical benefits, doctors fees, etc. I found no specialist would accept any plan on MH. All of this while I still had a large positive balance in my medical savings account for the year. I enquired about the positive balance that was left at end of year 2025 and was advised by a trained consultant that I had an option to have the savings transferred to my new medical aid or paid directly to me. Due to being out of pocket for so many claims, I welcomed the payment to myself, only to be told later that this is not possible, it is not according to legislation. I was appalled and refused to accept this. Having the name, date and reference for the call, when this was confirmed, I escalated this to the CEO’s desk @ Momentum ( Jeanette Marais ) Keeping this brief, I want to add, between that time, I encountered many unprofessional, persons viz, Mr Rennie Naidoo, Mr Vimal Maharaj, people who supposed to wear the hat of managers, customer consultants, people who deal with the public. The same public members that work hard to pay these exorbitant premiums, to protect and cover their families. After much deliberation, a decision was taken to pay out the positive balance to me directly. I was contacted by Mr Mesigan Chetty, who seemed to the better person in all my liaisons, however, this was short lived. Mr Chetty confirmed an amount in writing to me that was calculated, owing to me, to be processed in the days to come. A day before the payment was to be made, I received correspondence from Mr Chetty and Momentum, the figure had changed drastically, reduced by R5000. No explanation, and zero correspondence since then. He would not answer my emails nor WhatsApp messages. I have referred this once again to the office of the CEO and received feedback a day later, ‘……. We cannot assist you any further in this matter ‘ I wonder if I am the only person this has happened to? If so, I should be the last. This is not what I pay a premium for. Is this ethical for a company to give you one thing in writing and do something else. This is a betray of trust. I wish to engage the public to be more vigilant when it comes to service delivery and accountability. We need to exercise our rights to fair and transparent information that we can trust. Disappointed Member
Helpful (0)
|Replies (0)NM
Nishara M
1 reviews | Active since Jan 2020
23 Feb 2026, 10:23
No Star Rating, If Possible
NO STAR RATING, If possible I have been a member on Moto Health Medical Aid for just over 2 years. I changed service providers in January 2026. Whilst with MH I have paid more in a premium than I do with my current service provider. Whilst with MH, I always paid a shortfall. I paid out of my pocket for vitamins. I paid for medication, optical benefits, doctors fees, etc. I found no specialist would accept any plan on MH. All of this while I still had a large positive balance in my medical savings account for the year. I enquired about the positive balance that was left at end of year 2025 and was advised by a trained consultant that I had an option to have the savings transferred to my new medical aid or paid directly to me. Due to being out of pocket for so many claims, I welcomed the payment to myself, only to be told later that this is not possible, it is not according to legislation. I was appalled and refused to accept this. Having the name, date and reference for the call, when this was confirmed, I escalated this to the CEO’s desk @ Momentum ( Jeanette Marais ) Keeping this brief, I want to add, between that time, I encountered many unprofessional, persons viz, Mr Rennie Naidoo, Mr Vimal Maharaj, people who supposed to wear the hat of managers, customer consultants, people who deal with the public. The same public members that work hard to pay these exorbitant premiums, to protect and cover their families. After much deliberation, a decision was taken to pay out the positive balance to me directly. I was contacted by Mr Mesigan Chetty, who seemed to the better person in all my liaisons, however, this was short lived. Mr Chetty confirmed an amount in writing to me that was calculated, owing to me, to be processed in the days to come. A day before the payment was to be made, I received correspondence from Mr Chetty and Momentum, the figure had changed drastically, reduced by R5000. No explanation, and zero correspondence since then. He would not answer my emails nor WhatsApp messages. I have referred this once again to the office of the CEO and received feedback a day later, ‘……. We cannot assist you any further in this matter ‘ I wonder if I am the only person this has happened to? If so, I should be the last. This is not what I pay a premium for. Is this ethical for a company to give you one thing in writing and do something else. This is a betray of trust. I wish to engage the public to be more vigilant when it comes to service delivery and accountability. We need to exercise our rights to fair and transparent information that we can trust. Disappointed Member
0
Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
19 Feb 2026, 14:29
Moto Health the once fantastic Medical Aid is sick
Moto Health, up to last year was a fantastic medical aid, however the service has gone into failure. For a premium of R10 076, I am paying for 1 single member their payment record is atrocious. You obtain an authorisation number, just to learn afterwards Moto Health is not going to pay the full premium. This is absolutely shocking for the premium I am paying. DON'T CONSIDER THIS MEDICAL AID AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
|Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
19 Feb 2026, 14:29
Moto Health the once fantastic Medical Aid is sick
Moto Health, up to last year was a fantastic medical aid, however the service has gone into failure. For a premium of R10 076, I am paying for 1 single member their payment record is atrocious. You obtain an authorisation number, just to learn afterwards Moto Health is not going to pay the full premium. This is absolutely shocking for the premium I am paying. DON'T CONSIDER THIS MEDICAL AID AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
Replies (0)BF
AO
Amanda O
1 reviews | Active since Jan 2020
4 Feb 2026, 07:21
MOTO HEALTH SHOCKING SERVICE - Seek better medical aid
Please consider carefully to opt for this medical aid. They issue you with a pre-authorisaton number with all the relevant codes, just to send you later an email to advise claim is repudiated and you are liable for these costs. Why do a member always have to put up a "fight" to get issues resolved. This is absolutely shocking after being a member for the past 47 years!!!!
Helpful (0)
|Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
4 Feb 2026, 07:21
MOTO HEALTH SHOCKING SERVICE - Seek better medical aid
Please consider carefully to opt for this medical aid. They issue you with a pre-authorisaton number with all the relevant codes, just to send you later an email to advise claim is repudiated and you are liable for these costs. Why do a member always have to put up a "fight" to get issues resolved. This is absolutely shocking after being a member for the past 47 years!!!!
0
Replies (0)QL
SR
S R
1 reviews | Active since Jan 2020
5 Jan 2026, 07:48
Request for confirmation of authorization letter
Good day, I trust you are well. My wife, Sonnie Ramsugit, is scheduled for a colonoscopy tomorrow (Authorization number: 151035881). Could I kindly request for someone to please email me the confirmation of authorization, as I have not yet received it and I will need it tomorrow to present to the hospital. My apologies for using this platform to request this, as I know you would respond faster here than via your email address, and the requested information is urgently required. Thank you very much for your ongoing support. It is truly appreciated. Kind regards, Deochand Ramsugit
Helpful (0)
|Replies (0)SR
S R
1 reviews | Active since Jan 2020
5 Jan 2026, 07:48
Request for confirmation of authorization letter
Good day, I trust you are well. My wife, Sonnie Ramsugit, is scheduled for a colonoscopy tomorrow (Authorization number: 151035881). Could I kindly request for someone to please email me the confirmation of authorization, as I have not yet received it and I will need it tomorrow to present to the hospital. My apologies for using this platform to request this, as I know you would respond faster here than via your email address, and the requested information is urgently required. Thank you very much for your ongoing support. It is truly appreciated. Kind regards, Deochand Ramsugit
0
Replies (0)RP
JA
Jillian A
1 reviews | Active since Jan 2020
20 Oct 2025, 11:44
DISGRACEFUL service from Motohealth
Think carefully before joining Moto Health. I requested my paid for savings to be transferred to my new medical aid on the 25/09/2025 after cancelling my membership on the 01/05/2025. To date I cannot get Moto health to transfer my funds and I need to have a procedure don't on my current medial aid with pro rata funds available. Oh well, I guess its time to contact the CEO and ombudsman.
Helpful (0)
|Replies (0)JA
Jillian A
1 reviews | Active since Jan 2020
20 Oct 2025, 11:44
DISGRACEFUL service from Motohealth
Think carefully before joining Moto Health. I requested my paid for savings to be transferred to my new medical aid on the 25/09/2025 after cancelling my membership on the 01/05/2025. To date I cannot get Moto health to transfer my funds and I need to have a procedure don't on my current medial aid with pro rata funds available. Oh well, I guess its time to contact the CEO and ombudsman.
0
Replies (0)