Disappointed From Start to Finish

I am a frequent online shopper, and I’ve shopped from many different platforms. Unfortunately, My Runway is by far the worst online shopping experience I’ve ever had.

My order took much longer than it should have to be delivered. I then had to return half of my parcel because the sizing was misleading — for example, the sweatpants never stated that they were skinny fit.

Although the return collection was arranged quickly, there was absolutely no communication afterwards. I had to follow up myself just to confirm whether they had even received my return.

I also brought to their attention that the refund amount shown on the return request email was incorrect, and I was assured that it would be corrected. However, 11 days later, I received the refund and it was still the exact wrong amount I had already pointed out before.

I am really disappointed with the overall experience. I hate struggling to get basic assistance, and I hate it even more when there is little to no communication. But the final straw for me was receiving the incorrect refund amount after already reporting the issue well in advance.