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Myrunway.co.za
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Myrunway.co.za delivers a polarised customer experience. Named support agents such as Carla, Kim, Kira, and Melina are consistently celebrated for proactive, warm service, earning the business strong loyalty among satisfied shoppers. However, recurring failures in delivery timelines, refund delays, and courier performance significantly undermine trust. Product quality and digital platform experiences are adequate but occasionally let down by fulfilment errors and return friction.
Top Strengths:
- •Customer Service & Support: Named agents like Carla, Kim, Kira, and Melina are repeatedly praised for prompt, professional, and empathetic assistance. When customers reach a real person, resolution is often swift and celebrated.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Online Shopping
NPS Score
29
Recommended: Likely
Review Distribution
3.1|226 Reviews
May '25 - Apr '26
5(48.8%)
4(3.9%)
3(1%)
2(3.5%)
1(42.9%)
5(48.8%)
4(3.9%)
3(1%)
2(3.5%)
1(42.9%)
Recent reviews (226)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Nonhlanhla N
1 reviews | Active since Jan 2020
18 Mar 2026, 05:28
MY RUNWAY
i bought a men's suit from Myrunway, the description said polo slimfit suit, what i received was a custom fit suit, i returned the order. When I initially made the return i chose to be return it as per the initial method of payment used. they decided to put the money on my runway credit , now my money is held up and i do not have my sons suit for his event, i sent several emails for them to please pay the credit to my back , no one responded. what kid of service is this.
Helpful (0)
|Replies (0)NN
Nonhlanhla N
1 reviews | Active since Jan 2020
18 Mar 2026, 05:28
MY RUNWAY
i bought a men's suit from Myrunway, the description said polo slimfit suit, what i received was a custom fit suit, i returned the order. When I initially made the return i chose to be return it as per the initial method of payment used. they decided to put the money on my runway credit , now my money is held up and i do not have my sons suit for his event, i sent several emails for them to please pay the credit to my back , no one responded. what kid of service is this.
0
Replies (0)CC
Chriszano C
1 reviews | Active since Jan 2020
12 Mar 2026, 10:32
Melanie at Myrunway
As per my mail, thank you Melanie for your prompt response and most importantly thank you for going the extra mile to always assist me when i messed up my order you always response to my mail, thank you for you're support and always helping me. Myrunway is the best online shop in South Africa im so glad that I came across this shop. Wil never wear clothing of any other shop not even in my home town. Will from now on keep supporting Myrunway online. Thank you so much guys.
Helpful (0)
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Chriszano C
1 reviews | Active since Jan 2020
12 Mar 2026, 10:32
Melanie at Myrunway
As per my mail, thank you Melanie for your prompt response and most importantly thank you for going the extra mile to always assist me when i messed up my order you always response to my mail, thank you for you're support and always helping me. Myrunway is the best online shop in South Africa im so glad that I came across this shop. Wil never wear clothing of any other shop not even in my home town. Will from now on keep supporting Myrunway online. Thank you so much guys.
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Replies (0)FP
F P
1 reviews | Active since Jan 2020
11 Mar 2026, 13:05
Dear Misa As per my mail, thank you for your prompt response and most importantly thank you for going the extra mile to have the return process initiated and finalised
Dear Misa As per my mail, thank you for your prompt response and most importantly thank you for going the extra mile to have the return process initiated and finalised. I am sure it isn't easy to facilitate and convey the issues between customers and MyRunway to the necessary departments and vice versa. I really appreciate you being happy to assist and for the continuous updates and communication on where we were with the refund process at any given time. Keep shining.... And thank you again.
Helpful (0)
|Replies (0)FP
F P
1 reviews | Active since Jan 2020
11 Mar 2026, 13:05
Dear Misa As per my mail, thank you for your prompt response and most importantly thank you for going the extra mile to have the return process initiated and finalised
Dear Misa As per my mail, thank you for your prompt response and most importantly thank you for going the extra mile to have the return process initiated and finalised. I am sure it isn't easy to facilitate and convey the issues between customers and MyRunway to the necessary departments and vice versa. I really appreciate you being happy to assist and for the continuous updates and communication on where we were with the refund process at any given time. Keep shining.... And thank you again.
0
Replies (0)SD
Siwe D
1 reviews | Active since Jan 2020
10 Mar 2026, 07:49
Pathetic Service. No Response to Emails.
Very disappointed with their returns. Over a week now since I've logged my return and them sending the courier to collect the parcel. On the site, still shows "awaiting collection". I've went over and beyond sending emails to try and get my refund with no reply. I do not recommend myrunway to anyone!
Helpful (0)
|Replies (0)SD
Siwe D
1 reviews | Active since Jan 2020
10 Mar 2026, 07:49
Pathetic Service. No Response to Emails.
Very disappointed with their returns. Over a week now since I've logged my return and them sending the courier to collect the parcel. On the site, still shows "awaiting collection". I've went over and beyond sending emails to try and get my refund with no reply. I do not recommend myrunway to anyone!
0
Replies (0)LK
Lawrence K
1 reviews | Active since Jan 2020
10 Mar 2026, 06:30
I ordered my items a...
I ordered my items and my delivery was delivered last night.
Helpful (0)
|Replies (0)LK
Lawrence K
1 reviews | Active since Jan 2020
10 Mar 2026, 06:30
I ordered my items a...
I ordered my items and my delivery was delivered last night.
0
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Smukelo K
1 reviews | Active since Jan 2020
9 Mar 2026, 16:50
I'm very disappointed
Thi Is unprofessional and ********* I wrote a view last week and I received a call from your consultant she said she'll call me back and she did not there's no communication no calls about my Order as it was expected last week Thursday on the 5th Of March I'm very disappointed is this how you deliver the service to your customers?
Helpful (0)
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Smukelo K
1 reviews | Active since Jan 2020
9 Mar 2026, 16:50
I'm very disappointed
Thi Is unprofessional and ********* I wrote a view last week and I received a call from your consultant she said she'll call me back and she did not there's no communication no calls about my Order as it was expected last week Thursday on the 5th Of March I'm very disappointed is this how you deliver the service to your customers?
0
Replies (0)