Account handed over to debt collectors after account was canceled and confirmed cancelled months ago

<p>I subcribed to mysmarkid when my Son was born hoping to stimulate his development, as my  son was getting older and we kept getting the toys they would send but he was never intrested in them.</p> <p> </p> <p>I called and canclled and was advised that the contract had been cancelled only to get a debit order go through on my account. I called agin and they appologized for the mistake, even sent me a appology and confirmation of cancellation on email. </p> <p> </p> <p>I thought thats that.</p> <p> </p> <p>Today I get a email that the account has been handed over to debt collectors and is earning intrest what Rubish....</p> <p> </p>