Disgraceful service

Absolutely disgusting, have asked the technical team to please sort out my alarm, still waiting 6 months later, no response from them, promise you everything yo get you to change, never take off the debit orders on the correct dates, tried several times to speak with the manager, worse than getting through to the Kremlin. Had a call eventually from someone saying that he will get back to me with the Dbn Manager email...still waiting Absolutely useless...