Game N1 City Mall

I made an order last week and got a confirmation that it will be delivered on the 24th on Tuesday but the order hasn't arrived to date. I called game customer service and the store in question numerous times but they have been giving me a run-around to give me a proper explanation about the delay. Game's customer service is the worst I've ever seen and I even regret making a purchase with them and I will never bother buying from them again. Evidently, they don't care about their customers. Worst flipping customer service ever!!!!!!!!!!!!!!!!!!