Paying for no service

I went to get my nails done by the Nail Factor I got them done with the gelish and a day after I had them done the gel colour started peeling off already when I went back to tell them about it the girl I spoke to looked at me and started laughing then my boyfriend went back and told another girl the whole story she took my number done and told me she will speak to her boss and get back to me she phoned me on Saturday and said to me that their boss says that they can't do anything about it as I didn't come back 3 days after I done them after I told them I couldn't go back or phone them as I was on a business trip but the girl kept taking it as if I was on holiday... So they telling me that we are paying R350 or more for nails that fall off a day after we've done them