Bad services bad

My name is matshidiso mokgage I've been a loyal client to this company but I've been mistreated in several occasions I was told I should pay to get my pipe to be fixed and foolish me I did I've paid closed to R4000 in one month and still nothing changed and lastly was told to pay 700 rands for their people to come and fix this problem and this was a month ago n still they did not bother to come n yet they cutting my electricity claiming I didn't pay so I've asked for my records of payments and no one is will to help