Worst private hospital service

My son was admitted to Nkanyezi private hospital on the 29th of December 2022.Dr mentor claimed for the 29th on the medical aid while he never saw or treated my son on that day,he was suppose to claim from the next day.As if that's not enough he claimed from the medical aid and didn't include his banking details and the payment was paid in to my account on the 12th which was on a minus,I spoke to the doctors receptionist whom was very rude and told me the Dr needs the full payment and I advised her I will pay on the 20the of Jan in full which I did and emailed the proof of payment,on the 22nd I received a call to say I was handed over to legal and I must extra R500 which I refused and they called my husband n payed it.I called the hospital and the hospital mananger asked me to come so that we can resolve the issue as I was asking for the file number to report the doctor to HPCSA,I went and they told me they would address the issues ,3months has past still nothing,I don't understand why they are not giving me the file number and they want me to go there again,which is unacceptable they must send me the documents to fill in and give me the file number as its my right. My collegues in the vaal told me to never go to Nkanyezi hospital even thou its near to Sebokeng because its the worst ever and I am glad that I know now and when my son was sick last month we went to media clinic in vanderbijilpark and the service was outstanding