Monopoly in Mitchellsplain

Good day.. Unhappy customer since day 1. So Vuma had my fibre installed outside my gate.. Laying on the floor, because the neighbour didn't want it on her wall.. So they just decided to throw it on the floor, of which I told them vandalism will happen, upon which they said the liability lies on vumatel. So vandalism happened, and they blaming it on my dog, but there's not one dog bite on any of the pipes, so now I hv to pay R900 for reinstallation, of which they send a new quote of R1300.. Is this monopoly playing down in Mitchellsplain because they're the only providers? Their clientele sucks as I am deliberately being ignored, no replies on emails and blocked on whatsapp.. What the **** is it with these people.. Anyone experienced something similar. They must come and remove their **** I won't pay for reinstallation and I have proof that I warned them about installing like that., and even asking them to put it in my yard. Looks like Nano does the quotes