Poor Stock Control and Delayed Resolution

On 28 January I placed a bulk order for my almost 90-year-old mother. The system accepted the order without any indication of stock issues. However, the incorrect nappies were delivered.

What followed was nearly three weeks of phone calls and emails to resolve the issue. The incorrect stock was only exchanged on 17 February.

This situation caused unnecessary stress and frustration, especially considering the age of my mother. There appear to be serious concerns around stock control and supply chain management, as orders should not be processed if stock is unavailable.

I hope this matter is addressed internally to prevent other families from experiencing the same frustration.