DW
Dolf W
Active since Aug 2019
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Poor Stock Control and Delayed Resolution
On 28 January I placed a bulk order for my almost 90-year-old mother. The system accepted the order without any indication of stock issues. However, the incorrect nappies were delivered. What followed was nearly three weeks of phone calls and emails to resolve the issue. The incorrect stock was only exchanged on 17 February. This situation caused unnecessary stress and frustration, especially considering the age of my mother. There appear to be serious concerns around stock control and supply chain management, as orders should not be processed if stock is unavailable. I hope this matter is addressed internally to prevent other families from experiencing the same frustration.
0 replies
2 months ago
Unhygienic Conditions in Ba*****t Parking Area
I would like to raise a serious concern regarding the ba*****t parking area at Cobble Walk Shopping Centre. For the past few weeks, there has been a very strong and unpleasant smell in the ba*****t parking. The odour is particularly noticeable near the stairwell leading to the ground floor, opposite Checkers. It is honestly unbearable at times. It seems as though the refuse disposal area may not be cleaned or managed properly. This creates what feels like an unhygienic environment for shoppers, staff, and especially the restaurant owners who must also be affected by this situation. I have attempted to contact centre management on two occasions, but unfortunately there has been no response or visible action taken. The centre has recently undergone upgrades and is attracting more customers, which is fantastic — but this unhealthy situation urgently needs attention. I trust management will address this matter as soon as possible.
0 replies
2 months ago
marketing@cobblewalk.com
Their email info@cobblewalk.com does not seem to be working ! I would like to raise a serious concern regarding the ba*****t parking area at Cobble Walk Shopping Centre. For the past few weeks, there has been a very strong and unpleasant smell in the ba*****t parking. The odour is particularly noticeable near the stairwell leading to the ground floor, opposite Checkers. It is honestly unbearable at times. It seems as though the refuse disposal area may not be cleaned or managed properly. This creates what feels like an unhygienic environment for shoppers, staff, and especially the restaurant owners who must also be affected by this situation. I have attempted to contact centre management on two occasions, but unfortunately there has been no response or visible action taken. The centre has recently undergone upgrades and is attracting more customers, which is fantastic — but this unhealthy situation urgently needs attention. I trust management will address this matter as soon as possible.
0 replies
2 months ago
Suzuki Paarl Commendation for Sales Agent and Concern Regarding Vehicle Preparation
I recently purchased a second-hand Volkswagen Up! from Suzuki Paarl and would like to share my experience. Firstly, I want to commend the young Sales Agent who assisted me. Although fairly new to the role, his service was exceptional. He was professional, motivated, transparent, and truly focused on delivering quality service. He made the purchasing process smooth and ensured I felt treated fairly throughout. He is definitely an asset to the dealership. However, I do feel there is room for improvement in the internal quality control and vehicle inspection process. As the customer, I had to point out a small ding in one of the doors and that the rear bumper (right-hand side) had been repaired. After washing the vehicle at home, I also noticed that the front bumper spotlight was not mounted properly. My concern is not with the Sales Agent, but rather with the checklist and preparation process for second-hand vehicles. A more thorough inspection before delivery would enhance the overall customer experience. Overall, good service from the sales side, but attention to detail on vehicle preparation can be improved.
0 replies
2 months ago
Checkers Protea Hoogte - Awful experience
I would like to once again bring to the attention of the Shoprite Checkers management team my serious concerns regarding the standard of service at Checkers Protea Heights (Brackenfell). Unfortunately, this store has become one of the most unpleasant grocery stores to shop at, based on repeated experiences. I would like to highlight the following three incidents: 1. Hot Food Counter I attempted to purchase a hot meal for my gardener and waited at the counter for an extended period. The staff member assisting customers appeared to work deliberately slowly, which was noticed and commented on by approximately five customers who were waiting. To make matters worse, a 60/60 picking staff member was assisted ahead of all waiting customers, despite arriving after us. When it was finally my turn, the staff member did not return my greeting and instead said something in her own language which I did not understand. The tone and context came across as dismissive and unprofessional. 2. Bakery Counter The bakery counter is, quite frankly, unacceptable. Once again, I waited for assistance for a considerable time. An elderly lady waiting with me remarked that this lack of service is normal at this counter. Staff serving the public should display basic courtesy, urgency, and professionalism, which is currently lacking. 3. Shouting Across the Store There is frequent loud shouting and conversations between staff members across the shop floor. This creates an uncomfortable and unprofessional shopping environment and should not be acceptable in a retail space where customers are present. I experience this regularly at Checkers Protea Heights. All staff members should understand that customers are the reason the store operates. Without customers, there are no jobs. It is concerning that these issues persist, especially as they have been reported previously—not only by myself, but also by many others, as reflected in the poor ratings and feedback on HelloPeter for this specific store. It appears that management at Checkers Protea Heights is unable or unwilling to address these ongoing issues. If left unresolved, this situation may eventually escalate into a more serious problem that could have been prevented through proper staff management and customer service training.
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2 months ago
Five star service ensuring the elderly is taken care off
I am extremely happy with the service provided. They take such good care of my mom’s (she is 89) wellbeing and reliably supply her nappies every month without any issues. The service is professional, caring, and consistent, which gives our family real peace of mind. Highly recommended to anyone looking for dependable and compassionate support. If there is shortage they go out of their way to ensure deliveries are done on time.
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7 months ago
Lekker Slaap would rather distance themselves from situations at a listed Air B&B on their WEB Site
I have mixed feelings about Lekker Slaap. We recently had an uncomfortable situation with one of the Air B&B list my Lekker Slaap in Kuilriver / Durbanville. The situation, the guest disturbed the neighbors several days in a week by shouting, speaking load, hooting their car during the early hours of the morning, booming load music from their cars. Beside the noise they also exceeded the speed limits and not stopping at the stops in the enclosed Village we live in.This all happened from 09H00 right through silent hours (10H00 to 06H00) as mentioned on a several days during the past week. When we tried to reach out to Lekker Slaap they stated the neighbors must approach the host and not Lekker Slaap and besides they cannot see a booking against the Air B&B and cannot get involve. It seem like Lekker Slaap just distance themselves from escalating it onto the host at 14 Volcain Cresent, Hillwood Estate, Pinehurst, Durbanville. In my view Lekker Slaap would rather distance themselves from guest behaving in appropriately and place their own reputation at risk keeping the Air B&B on their website. Very strange indeed, if Lekker Slaap was my business I would rather look into the matter and discuss options with the host. I use ‘Lekker Slaap’ often and will now reconsider my options going forward.
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9 months ago
What a pleasant experience to deal with Stellenbosch Suzuki
My daughter (she currently lives in Australia) little Jimny was overdue for it’s yearly service. On her recommendation she asked me to take her Jimny for it’s yearly service to the Stellenbosch Suzuki Service Centre. She did not want to hear about any other dealership doing the yearly service. So dad (me writing the review) followed her instructions. I thought, OK let do this via the electronic media communicating with their Service Team. Being a senior citizen one tries to make everything easy. Think some of us can relate to making life easy…hehehee…. All went through seamless. What stood out for me is the professional way the team conduct themselves. From the minute I send email, enquiring about parts (mud flaps and tyre cover) to the treatment received from the two ladies and service manager, the sales team also stood out for me. This well lubricated teams focused on their work and addressing the customers needs. Stellenbosch Suzuki team, they are not just at work like so many other dealerships employees to draw an ‘pay cheque’ and don’t bother about the rest like customer focused and quality of work and not bothered abut a clean working environment. All my life I have been lucky to own a German manufactured cars and always thought the dealers in the Wester Cape servicing the German cars set the bar high for any other car brand in South Africa. This team in Stellenbosch lifted the bar and in my opinion they are real ‘’people’s’ and would highly recommend if you own a Suzuki to take your car to them for a service. All I can say is for the Stellenbosch Suzuki team is keep on doing what you do and give those other dealerships a go! O ja, the coffee is very good in the Customer Waiting Zone.
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11 months ago
Just another entity in South Africa delivering - BAD CUSTOMER SERVICE
I would give this place zero stars if there was an option available. If I was in a leadership role at VFS Global I will be very concerned. The staff seem to be incapable to assist if an enquiry is not scripted. The enquiry I had and my experience was not a difficult one. Helpdesk Customer Service - The VFS Helpdesk agents ability to assist and resolve queries is questionable. The Helpdesk agents who is the voice of VFS Global should be able to resolve and assist the public with any query related to the mandate VFS Global have from all the embassies. I was speechless with the ability of the agents I dealt with. I am not sure if the agents had a lack of understanding my enquiry or just being plain difficult to talk too. The agents dropped my telephone connection with them twice and kept me holding on several times and they were not short periods. My query was - Any idea when I may collect my passport? It has been six weeks since I handed in my request to renew my passport (not a SA Passport). My receipt with the APP/REF number on it is unreadable and I could not quote the number to the agent. I suspect either the ink cartridge they used was low or the printer head of the receipt printer was faulty. In my opinion the agent should have taken my surname/initials/which country passport and date I handed in my request. With that info surely one can work with on the VFS Global Systems and assist the customer. In my opinion it is always easy to give bad reviews which I normally try and stay away from because there is good in all of us but VFS Global in my opinion placed a different spin on my thoughts especially in South Africa! VFS Global main website proudly claim they are a 5 star organization. This must have happened years ago when there was different leadership team and staff who was still proud to WORK and DELIVER A WORLD-CLASS SERVICE to their clients! If the VFS Leadership team is satisfied with the service delivery in South Africa I see VFS loosing the contract in due course with most of the embassies they deliver a service for. Looking at the latest reviews on VFS Global I will be very concerned working for VFS in SA and the various countries surely would not like to have their citizens being treated like an idiot! This jaw dropping experience will be shared with the relevant embassy in Cape Town.
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13 months ago
SPAR Cullinan a good example of fairness, ownership and respect
We stayed at a Self Catering Unit on Oak Street Cullinan for 7 days about three weeks ago. The Self Catering Unit was within walking distance from the Self Catering Unit and it was very convenient for us. Especially the opening times and the well presented and stocked grocery store. On a warm Friday morning we had a funeral and I popped in at the SPAR Cullinan and purchased some water for the funeral goers. Upon returning to Cape Town and working through my monthly credit card statement I noticed that I was double charged. I managed to work through the SPAR Head office and the Operations Manager of the SPAR at Cullinan who contacted me and swiftly addressed the concern I had and processed a credit. To my surprise SPAR Cullinan processed a credit for more then what I was double charged for. Upon reading through the messages (Email and WhatApp) and talking to SPAR they seem to have endless problems with network connectivity. I also understand that there is a solution on it’s way to resolve the problem for the Cullinan community. What struck me despite the challenges they face in a small community like Cullinan with network issues and various other dependencies the town council should address and provide the people at SPAR still treat their customers with respect, take ownership and treat them fair. Thank you SPAR Cullinan you have raised the bar when it comes to respect, ownership and fairness.
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Review Distribution
5 Star
6 (18.181818181818183%)
4 Star
6 (18.181818181818183%)
3 Star
8 (24.242424242424242%)
2 Star
2 (6.0606060606060606%)
1 Star
11 (33.333333333333336%)