ETHIOPIAN AIRLINES AND COLOSSAL AVIATION HORRIFIC CUSTOMER SERVICE

If I could rate 0 stars, I would. My luggage was broken into on Ethiopian Airlines and stuff was ******. Additionally, my suitcase was broken. The zip is broken, the handle is broken and the suitcase is now incapable of locking.

I have been trying for NEARLY TWO WEEKS to get information from the airline and the 'Lost Property Org' named COLOSSAL AVIATION. After way too many emails, they opened a case but NOBODY responds to my emails regarding where/ when my suitcase will be fixed. I am travelling again in 3 weeks - this is a BRAND NEW suitcase and these companies are so clueless that they cannot even manage to respond to an email about when they will be fixing my luggage or any process going forward.

I have sent close to 20 emails that have not been responded to with 6 people being CC'd from the mentioned companies.

BEYOND USELESS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!