Nashua Durban & Nashua Limited - disrespectful and heartless company!!

We were pitched a “Nashua Solution” for our telephone system, which we never got. The Nashua appointed salesperson – Deon sold us something, which we had to eventually implement ourselves.

There was no implementation of the “solution” we were sold and the entire process was poor and mismanaged. We had to hire someone to manage the implementation of the system and handle the problem solving with features that should have been working.

We dealt with the matter direct with Nashua and ECN and never complained socially / publicly.

4 years later and more than 80% of the way through our contract, with over R150 000 paid out to Nashua for the rental of the equipment only. For equipment costing in the range of R35 000 to R50 000. We have our company shut down due to Covid 19 and the national lockdown in SA. We are put in a financial position and ask Nashua to please allow us to give back the equipment.

(Which for reference has zero capital value to them at the end of the contract, they have got another company to finance it, so have never paid out a cent, we have paid for it 3 or 4 times over and then they get to take it back and sell it on to someone else)

This may allow us to recover and keep our doors open. However Nashua takes the balance of our contract, adds up the remaining months and adds R5000 on top of the settlement and presents it to us as a settlement.

In the meanwhile, Nashua disconnects all our outgoing calls (8th of June 2020) and then terminates all our incoming calls (26th of June 2020). So instead of assisting us and coming up with a “reasonable” settlement after already receiving 3 times the cost of the equipment, they disconnect us from our clients, making our situation worse.

I have never dealt with such a disrespectful and heartless company.