Incorrect billing date

I just called Nasrec memorial, spoke to Nicole who was very arrogant and rude. They ran a debit order today instead of the 21/09/2024 as per contract. Called her I asked her nicely why did you run a debit order today she said' Ma'am I don't know give me your ID number, not can I have your ID number. She said she has a system problem she'll call again I'm still waiting. I called again asking her why is she rude she said she deals with customer service I can send a complaint I'm shocked by the pathetic service received. Thinking Nasrec Memorial park will provide quality service I was wrong. I called using 011 3007568