Fraudulent business

We live in a complex which is governed by Natal Property consultants, we had a burglary to our home on the 08/01/2023, we informed the chairman of the bodycorp that our door had been broken and he said that he will inform Natal Property Consultants to sort it out asap, this happened on a Saturday night, the door was only replaced the next Wednesday and all my husband received was a bill from the contractor that the body Corp was going to pay, I received a bill from the body Corp on Monday for burglary excess of 2500 rands, when I queried who had signed the document accepting the quote and the excess I was told by the manager Lesley that that is staff practice that she signs all the claim forms, we as the owners of the property were not informed of the costs involved before hand nor did we give permission to accept the excess, I finally managed to speak to the director today Mr Brown, he said that we should of asked when the door was being put in and the claim was submitted as an emergency claim, I told him that the door was fitted 4 days after the breakin which isn’t an emergency and we should of been informed at least regarding the excess, I don’t feel we should be responsible for something we didn’t have any knowledge of, someone put their signature on a document that I had to sign without my permission and that is fraud