The NCR cant help me because their systems are down due to a cyberattack... WOW

Utterly pathetic customer service. No Help other than passing me along to someone else or requesting that I email queries or complaints, why cant I be helped on the call? their systems are down due to a cyberattack. I cant for the life of me understand how a company can call you, check confirm a few details with you and then place you under debt review without your consent. I wasnt placed under debt review or atleast im trying to figure out if I was but these people cant seem to help me check. They cant point me to someone who could help me check. I called my bank, the NCR, Transunion, No one can assist me. If this is the level of professionalism we have in industry, then I can see exactly why our beloved country is so rife with crime. The ****** have it easy. its so simple to commit ***** and have no one be none the wiser. I really hope I can get this sorted because the people I get through to dont sound like they deserve to work for a government company with their lack of purpose or professionalism.