National Debt Counsellors
4.1|1,687 reviews
Responds in 44 hours 57 min
NM
NALEDI M
1 reviews | Active since Member
11 Mar 2026, 19:31
National Debt Counsellors poor service
I have received my Debt Clearance Letter however i am not getting any help despite numerous emails sent and complaints sent to them. Its been over 30days since iv received my debt clearance letter however after cheking my credit report. I am still under debt restructuring under NDC lawyers.
1st it was miscalculations on payments, being tild different information at the last stage of proceedings 3months prior, now I have since requested an update or clarity but to no avail, emails after emails no response as usual as to why there is still debt restructuring under my name which is not allowing me to pursue my goals unfortunately after working so hard to ensure i start afreshh despite numeorus requests from their advisor Abigail to have all these sorted.
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Replies (318)0
Replies (318)National Debt Counsellors's replyOfficial
12 Mar 2026, 07:06 Good day,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration you have experienced. Please note that once a clearance certificate is issued, updates may take time to reflect across all systems and the Debt Help System (DHS) is currently experiencing downtime, which is prolonging the process of issuing clearance confirmations and removing the debt review flag ; however, we understand that the delay you have described requires urgent attention. Kindly send us your contact number so we can escalate the matter and provide you with clear feedback.
Congratulations on reaching the important milestone of obtaining your clearance certificate, and we remain committed to assisting you in resolving this matter as quickly as possible.
Kind regards,
National Debt Counsellors
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration you have experienced. Please note that once a clearance certificate is issued, updates may take time to reflect across all systems and the Debt Help System (DHS) is currently experiencing downtime, which is prolonging the process of issuing clearance confirmations and removing the debt review flag ; however, we understand that the delay you have described requires urgent attention. Kindly send us your contact number so we can escalate the matter and provide you with clear feedback.
Congratulations on reaching the important milestone of obtaining your clearance certificate, and we remain committed to assisting you in resolving this matter as quickly as possible.
Kind regards,
National Debt Counsellors
Best regards,
National Debt Counsellors's reply12 Mar 2026, 07:06
Official
Good day,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration you have experienced. Please note that once a clearance certificate is issued, updates may take time to reflect across all systems and the Debt Help System (DHS) is currently experiencing downtime, which is prolonging the process of issuing clearance confirmations and removing the debt review flag ; however, we understand that the delay you have described requires urgent attention. Kindly send us your contact number so we can escalate the matter and provide you with clear feedback.
Congratulations on reaching the important milestone of obtaining your clearance certificate, and we remain committed to assisting you in resolving this matter as quickly as possible.
Kind regards,
National Debt Counsellors
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration you have experienced. Please note that once a clearance certificate is issued, updates may take time to reflect across all systems and the Debt Help System (DHS) is currently experiencing downtime, which is prolonging the process of issuing clearance confirmations and removing the debt review flag ; however, we understand that the delay you have described requires urgent attention. Kindly send us your contact number so we can escalate the matter and provide you with clear feedback.
Congratulations on reaching the important milestone of obtaining your clearance certificate, and we remain committed to assisting you in resolving this matter as quickly as possible.
Kind regards,
National Debt Counsellors
Best regards,
NM
NALEDI M's updateReviewer Update
12 Mar 2026, 11:530659887586
NM
NALEDI M's update12 Mar 2026, 11:53
Reviewer Update
0659887586
NM
NALEDI M's updateReviewer Update
12 Mar 2026, 11:54Naledimahalefa01@gmail.com
NM
NALEDI M's update12 Mar 2026, 11:54
Reviewer Update
Naledimahalefa01@gmail.com
National Debt Counsellors's replyOfficial
12 Mar 2026, 12:50Thank you for providing your details. We have located your file and a consultant will contact you soon.
Best regards,
National Debt Counsellors's reply12 Mar 2026, 12:50
Official
Thank you for providing your details. We have located your file and a consultant will contact you soon.
Best regards,
NM
NALEDI M's updateReviewer Update
12 Mar 2026, 18:25Please email feedback to naledimahalefa01@gmail.com
I tend tonhave network issues where i stay
I tend tonhave network issues where i stay
NM
NALEDI M's update12 Mar 2026, 18:25
Reviewer Update
Please email feedback to naledimahalefa01@gmail.com
I tend tonhave network issues where i stay
I tend tonhave network issues where i stay
National Debt Counsellors's replyOfficial
13 Mar 2026, 06:20No problem Naledi. We will update you via email.
Best regards,
National Debt Counsellors's reply13 Mar 2026, 06:20
Official
No problem Naledi. We will update you via email.
Best regards,