National financial ombud scheme South Africa (NFO)
1.7|57 reviews
Responds in 90 hours 56 min
eM
eric M
1 reviews | Active since Member
27 Feb 2026, 08:34
Severe Illness claim rejected.
What a time-waister,they are only their for the insurance companies and not the client.All communication is based on assumptions and not material facts.There is also no personal contact with you as the client,all but e-mails.Everytime i receive a e-mail,it comes from another person working with your case.I submitted a claim against a life insurance company and after one year and two months they still make me the guilty part. My advice is to rather consult with a reputable attorney that knows medical facts and working with insurance claims.
Helpful (0)
Replies (53)0
Replies (53)National financial ombud scheme South Africa (NFO)'s replyOfficial
27 Feb 2026, 09:03 Dear Mr. Marshall
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Best regards,
National financial ombud scheme South Africa (NFO)'s reply27 Feb 2026, 09:03
Official
Dear Mr. Marshall
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Thank you for your review.
In accordance with our internal procedures, your feedback has been formally documented, and your concerns have been noted.
Please be advised that the matter has been escalated to the appropriate manager for further consideration.
Our office will provide feedback upon completion of the requisite internal review.
Thank you for bringing this matter to our attention.
Best regards,