NF
National financial ombud scheme South Africa (NFO)
Verified Business
NF
National financial ombud scheme South Africa (NFO)
Verified Business
57 Reviews (last 12 months)
Responds in 90 hours 56 min
AI Review Summary
Based on recent customer reviews, National Financial Ombud Scheme South Africa (NFO) receives overwhelmingly negative feedback, with the majority of customers expressing frustration over prolonged delays, poor communication, and perceived bias favouring financial institutions. A small but notable group of satisfied customers praise prompt resolution and professional staff. The overall experience, however, is dominated by complaints about unresolved cases, lack of transparency, and feelings that consumer interests are not prioritised.
Top Strengths:
- •Staff Professionalism & Expertise: Customers who receive dedicated case administrators such as Barry, Bernadine, Quinton, and Henry praise their professionalism, expertise, and genuine care. Positive cases highlight clear explanations and confident handling.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#7Ranked In Business Services
90 hours 56 minutesAverage Time To Reply
-61 NPSRecommended: Unlikely
Replied to 71% of negative reviews
Typically takes less than 100 hours 5 min to reply
TrustIndex
0
Score
Ranking
#7
in Business Services
Avg Reply
90 hours 56 minutes
NPS Score
-61
Recommended: Unlikely
Replied to 71% of negative reviews
Typically takes less than 100 hours 5 min to reply
Review Distribution
1.8|57 Reviews
May '25 - Apr '26
5(15.1%)
4(1.9%)
3(3.8%)
2(0%)
1(79.3%)
5(15.1%)
4(1.9%)
3(3.8%)
2(0%)
1(79.3%)
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kaylen M
1 reviews | Active since Jan 2020
18 Mar 2026, 04:12
Fnb and NFO working together and not helping the people
****mers working for the banks. They never respond and emails bounce back but after 2 days never answer there phone...Andni have been informed my case with Fnb have been revered to them now no response for 2 months
Helpful (0)
|Replies (0)KM
Kaylen M
1 reviews | Active since Jan 2020
18 Mar 2026, 04:12
Fnb and NFO working together and not helping the people
****mers working for the banks. They never respond and emails bounce back but after 2 days never answer there phone...Andni have been informed my case with Fnb have been revered to them now no response for 2 months
0
Replies (0)JG
Joshua G
1 reviews | Active since Jan 2020
17 Mar 2026, 09:13
this establishment is a JOKE
this establishment is a joke. ESPECIALLY the banking division of the NFO. Banks always get away with everything that is the whole point of the banking ombudsman but yoh don't expect any help from these people, the law is optional to them. Botse Molefe is the worst adjudicator! run if you're unfortunate enough to get her.
Helpful (0)
|Replies (0)JG
Joshua G
1 reviews | Active since Jan 2020
17 Mar 2026, 09:13
this establishment is a JOKE
this establishment is a joke. ESPECIALLY the banking division of the NFO. Banks always get away with everything that is the whole point of the banking ombudsman but yoh don't expect any help from these people, the law is optional to them. Botse Molefe is the worst adjudicator! run if you're unfortunate enough to get her.
0
Replies (0)SS
Simphiwe S
1 reviews | Active since Jan 2020
10 Mar 2026, 08:14
Hello Case 0074757 ...
Hello Case 0074757 Case 0075729 Case 0074514 Case 0100086 ID 9506125660081 This investigator does not say anything about the case just ignoring me without response it been 6 months now no one is responding in these cases email have been ignored
Helpful (0)
|Replies (0)SS
Simphiwe S
1 reviews | Active since Jan 2020
10 Mar 2026, 08:14
Hello Case 0074757 ...
Hello Case 0074757 Case 0075729 Case 0074514 Case 0100086 ID 9506125660081 This investigator does not say anything about the case just ignoring me without response it been 6 months now no one is responding in these cases email have been ignored
0
Replies (0)eM
eric M
1 reviews | Active since Jan 2020
27 Feb 2026, 08:34
Severe Illness claim rejected.
What a time-waister,they are only their for the insurance companies and not the client.All communication is based on assumptions and not material facts.There is also no personal contact with you as the client,all but e-mails.Everytime i receive a e-mail,it comes from another person working with your case.I submitted a claim against a life insurance company and after one year and two months they still make me the guilty part. My advice is to rather consult with a reputable attorney that knows medical facts and working with insurance claims.
Helpful (0)
|Replies (0)eM
eric M
1 reviews | Active since Jan 2020
27 Feb 2026, 08:34
Severe Illness claim rejected.
What a time-waister,they are only their for the insurance companies and not the client.All communication is based on assumptions and not material facts.There is also no personal contact with you as the client,all but e-mails.Everytime i receive a e-mail,it comes from another person working with your case.I submitted a claim against a life insurance company and after one year and two months they still make me the guilty part. My advice is to rather consult with a reputable attorney that knows medical facts and working with insurance claims.
0
Replies (0)NK
Nadine K
1 reviews | Active since Jan 2020
18 Feb 2026, 13:39
FSSSA
Awesome experience, Henry assisted me with my home loan insurance and so far this was honestly the best in the market like he said. These guys bring the best covers out there to you. And everything is communicated even after the policy was put in place. No long ca lls from department to department. Very satisfied.
Helpful (0)
|Replies (0)NK
Nadine K
1 reviews | Active since Jan 2020
18 Feb 2026, 13:39
FSSSA
Awesome experience, Henry assisted me with my home loan insurance and so far this was honestly the best in the market like he said. These guys bring the best covers out there to you. And everything is communicated even after the policy was put in place. No long ca lls from department to department. Very satisfied.
0
Replies (0)HJvR
Herman Janse van Rensburg
1 reviews | Active since Jan 2020
17 Feb 2026, 01:09
Biased rejection
As a 1st time complainant with the Ombudsman, it felt like they handled the whole complaint incorrectly. I laid the complaint with them in July 2025 against Momentum insurance and the 1st time i heard from anyone 1 was on 7 January 2026 and that was when my complaint was rejected. Never has anyone made contact with me to give additional reports to support my reasoning and even after i gave additional reports on 8 January 2026 l, the adjudicator still claimed that the qualified mechanic, who is registered as a RMI workshop, is not an expert in this field. I phoned in on 27 January 2026, left a message for this person to phone me. Then on 16 February 2026, I got a email from the adjudicator to say my claim is rejected and the attached letter is dated on 29 January 2026, which again says its reject because no expert report was received. I feel that this complaint was biased and there were never looked at my reasoning with the mechanic's report.
Helpful (0)
|Replies (0)HJvR
Herman Janse van Rensburg
1 reviews | Active since Jan 2020
17 Feb 2026, 01:09
Biased rejection
As a 1st time complainant with the Ombudsman, it felt like they handled the whole complaint incorrectly. I laid the complaint with them in July 2025 against Momentum insurance and the 1st time i heard from anyone 1 was on 7 January 2026 and that was when my complaint was rejected. Never has anyone made contact with me to give additional reports to support my reasoning and even after i gave additional reports on 8 January 2026 l, the adjudicator still claimed that the qualified mechanic, who is registered as a RMI workshop, is not an expert in this field. I phoned in on 27 January 2026, left a message for this person to phone me. Then on 16 February 2026, I got a email from the adjudicator to say my claim is rejected and the attached letter is dated on 29 January 2026, which again says its reject because no expert report was received. I feel that this complaint was biased and there were never looked at my reasoning with the mechanic's report.
0
Replies (0)sB
silindile B
1 reviews | Active since Jan 2020
16 Feb 2026, 10:49
Ignoring my complain
I wrote a complain about Rand mutual assurance, last year december. They were given 21working days to respond .after that 31 days they did not. I sent Nosiphiwo and email again which she took her time ti reply telling me the very same thing that she requested in December more details. I resent the very same email and added a simillar client that was paid by ram even though they did not have policy number.RMA takes their time to issue policy numbers on new clients. This batch that has the client im complaining about only got policy numbers in 2025 after almonst 3 years requesring thise policy numbers.and everytime there was a claim from those policies without policy numbers they will investigate and pay aftrr 2 months .we had to fight everytime we have a claim now this. Worse the very same client was part of the clients they emailed us for gracd period even on the email it says no policy number and it was not Sethibe alone now they cant find anything about thus client but they recieved premiums and payment allocation. You are not being fare when handling RMA , but if it us that clients are complaining about you breath down our necks but no RMA has all the freedom.
Helpful (0)
|Replies (0)sB
silindile B
1 reviews | Active since Jan 2020
16 Feb 2026, 10:49
Ignoring my complain
I wrote a complain about Rand mutual assurance, last year december. They were given 21working days to respond .after that 31 days they did not. I sent Nosiphiwo and email again which she took her time ti reply telling me the very same thing that she requested in December more details. I resent the very same email and added a simillar client that was paid by ram even though they did not have policy number.RMA takes their time to issue policy numbers on new clients. This batch that has the client im complaining about only got policy numbers in 2025 after almonst 3 years requesring thise policy numbers.and everytime there was a claim from those policies without policy numbers they will investigate and pay aftrr 2 months .we had to fight everytime we have a claim now this. Worse the very same client was part of the clients they emailed us for gracd period even on the email it says no policy number and it was not Sethibe alone now they cant find anything about thus client but they recieved premiums and payment allocation. You are not being fare when handling RMA , but if it us that clients are complaining about you breath down our necks but no RMA has all the freedom.
0
Replies (0)JV
Jada V
1 reviews | Active since Jan 2020
5 Feb 2026, 11:58
Wonderful Service
I had a really positive experience with the National Financial Ombud Scheme. They got back to me very quickly and were clear, professional, and informative throughout our communication. I felt reassured by the way they explained the process and took the time to ensure I understood my options. It gave me confidence knowing that they are committed to helping find a fair resolution to my case.
Helpful (0)
|Replies (0)JV
Jada V
1 reviews | Active since Jan 2020
5 Feb 2026, 11:58
Wonderful Service
I had a really positive experience with the National Financial Ombud Scheme. They got back to me very quickly and were clear, professional, and informative throughout our communication. I felt reassured by the way they explained the process and took the time to ensure I understood my options. It gave me confidence knowing that they are committed to helping find a fair resolution to my case.
0
Replies (0)