MM
Mathabantsho M
Active since Sep 2016
49
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0
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Reviews
49 reviews2 months ago
Defective, previously used couch sold as new-Rochester Furniture Eastgate Mall
We purchased an L-shape couch from Rochester furniture at Eastgate mall. On 14 February it was delivered to our house, On 19 February, we noticed hidden stains that were not visible at first glance. Upon closer inspection on 20 February, it became clear the couch was not new- it appeared to be a returned or display model, with stains as it looked like it was washed before. On Friday I immediately contacted our salesperson, Pablo, who initially agreed to a refund. However, he later backtracked via whatsapp, stating they would only refund if the stains are not “visible” and required an inspection. Him and the driver came on Sunday, inspected the couch, and then claimed they needed to “ follow process”because we had it for four days implying we may have caused the damage. We are not satisfied with this treatment. The item was misrepresented at point of sale, & we are now left with a used, damaged product. We have photographic evidence of the condition and correspondence with the salesperson. We want a full refund and will return the couch to the store on Monday. We expect this to be handled promptly and without further delay.
0 replies
4 months ago
Bad service
I am sick and tired of this company sending me emails that i haven't paid my premiums. My policie are up to date i have been paying and sending them proof of payments but still receiving such emails. I rep**** to their last email only to be woken up by another email from them that premiums are due.. All my policies wuth th are up to date. What is their problem? Service is appaling i am sick of them as this is not the first time. Everytime i have to come to this platform to get proper service. This is really concerning. I am sick and tired
106 replies
5 months ago
Very selfish and no care for their customers
Stay away from game household appliances. I bought a kettle 6 months ago and it stopped working. I took it back they booked it in which will take 21 days for me to get it back. How do you book a kettle because it is an essential i use it everyday so i must go and buy another one because they don't care about their customers anymore. Fridge, microwave etc i understand but a kettle that's very selfish of them. Zero customer service.
0 replies
7 months ago
No thorough investigations were done
Outsurance legal has really did me dirty. I had an accident few months ago and it was not my fault it happened at the robots, the other party skipped the robot when he was supposed to stop. I was told to claim from my insurance and their legal department will handle the matter. Now they are coming back telling me that due to POPIA they can't trace the guy and the guy says he was not wrong. No thorough investigations were done here, as a legal department you can trace someone's whereabouts and his place of work because you have their id l, you can't take the other party's statement without assissing the impact on two vehicles, no footage was asked because there is a camera where the accident happened. They are coming back to me to say they hlare unsuccesful in recovering my access as well as their damages. Their money is insured that is why it's easy for them to tell me what they are telling me and mine is not. I am dissapointed! They must do thorough investigations.
106 replies
8 months ago
Bad service
I returned their car on the 23rd of July until today i am still waiting for my refund. They are telling me about 15-21 working days. Why? They took the money immediately when i collected but when it's time for them to give back my money it's a hustle.
212 replies
8 months ago
Best customer service from Mzuzile
This compliment is about Mzuzile, he is a gentleman, respectful and has good customer service skills. Keep up the good work Mzuzile we need more people like you. You are not just there for money
0 replies
9 months ago
Best panelbeater and best staff
They are the best! I want to say thank you for your excellent service. The way you handled the whole process was very proffessional and reassuring, i appreciate how you kept me updated every step of the way. I appreciate the attention to detail and the high standard of your work. The quality of your work is outstanding. Thank you for such a great job!
0 replies
9 months ago
Best insurance company with proffessional staff
Outsurance or nothing! Mbali Zwane, Zandile Mekwa and the rest of the claims team, you are nothing short of amazing. I want to than you for your excellent service and proffessionalism throughout the claims process. Outsurance is the best insurance company i've ever dealt with. I am very impressed with the level of service i received. Thank you for your proffessionalism anf helpfulness throughout this process. The claim process was handled efficiently and quickly which i really appreciated and i still appreciate and forever will. Thank you!
53 replies
9 months ago
Beyond dissapointed
I regret the day i registered with this institution, it is nothing but a nightmare. I was hospitalised and couldn't submit my case study2 due to being sick. I sent all the documents they've requested when i was asking if they can't extend the dates for me to submit my case studies. The lady who was assisting me the first time was willing to assist and i later received an email from Melusi Mfeka to send the documents and pay R3000 for deferral and it was never attended to. I sent emails to Melusi and student services and i never got any response until the exam time. They let me write exams without getting back to me only to get my results that i need to re-register for all my modules because i did not submit case studies for those modules. Why did they let me write exams, why did they waste my time? I am so dissapointed, what a waste of my money! Why let someone write exams when the issue was brought to you? Why did they not reply to my emails?
53 replies
10 months ago
Pathetic and Disrespecful
I went to Woolworths Eastgate on sunday for an exchange. I got to customer services and was assisted by a lady. She was told to refund the money and use the exact way that was used to make a payment and then let me pay so that i can be able to use the voucher i got from Woolworths. I used a gift card from Adumo payouts (Inreward card). She asked if it was a debit or credit and i said credit because we use the card everywhere as long as the speedpoint takes a credit card. She did not say anything just asked me to swipe the card to complete the refund process. Nothing was said only when i was trying to pay, i was told that it takes 10-14 days to reflect to the card. I asked so why was i not told before the transaction so that i can make other alternatives? They other lady that was in charge kept on saying "Unfortunately there's nothing we can do for you". I repeated and said but you can't tell me there's nothing you can do when it's not even my fault. After saying that more than 7 times she said let me call someone who has an authority. She went and came back with Lerato Motlhasedi who also told me that there's nothing they can do, i asked so what does she suggest i should do because this was never communicated before the transaction, had they told me i would have made other plans. She kept on saying " No there's nothing we can do and i can't allow you to leave the store with the clothes. Who said i want to leave the store with the clothes i did not pay for? and that also showed me how disrespectful she is to the customers. I said so you don't consider the fact that the lady did not tell me anything about the transaction clearing after 7-10 days. She kept on saying sorry there's nothing i can do. Sarcastically so and so disrespectful without showing any remorse or taking responsibility that it's their fault not mine. She concluded by saying" what you can do, you can go to your bank and ask for a statement to see where the money is, i said when are you going to do that because i did not hear she said"You" she said"No, not me, you will go" again sarcastically. She looked at the card at the back and said you can call the number on thesday i asked so why did you not suggest that the first time instead of telling mw that there's nothing you can do? She said we are both here to help each other you could have suggested that. She is so mean and very disrespectful towards customers. I wonder if i am the first customer to be treated with so much disrespect by her and that body language. She is very mean. I am now sitting here waiting for the money to clear when i needed the clothes asap. She must learn to treat people the way she would like to be treated, she is very DISRESPECTFUL. I am very disappointed.
0 replies
Review Distribution
5 Star
9 (18.367346938775512%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
40 (81.63265306122449%)