ER
Eastgate Regional Shopping Centre
Unclaimed Business
ER
Eastgate Regional Shopping Centre
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
Jun '25 - May '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Eastgate Regional Shopping Centre
Eastgate Regional Shopping Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Eastgate Regional Shopping Centre across 79 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceE
Elsa
1 reviews | Active since Jan 2020
24 Feb 2026, 08:01
Edgemead Shoping Cenre
I recently moved to Edgemead recently and our little shopping centre are tops.The Clicjs Crazy store printers Woolues PeP Flower Stall Hsirdresser are all friendly and helpful...had coffee at Vida Café and lived it.ill soon make a visit to the beautician.
Helpful (0)
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Elsa
1 reviews | Active since Jan 2020
24 Feb 2026, 08:01
Edgemead Shoping Cenre
I recently moved to Edgemead recently and our little shopping centre are tops.The Clicjs Crazy store printers Woolues PeP Flower Stall Hsirdresser are all friendly and helpful...had coffee at Vida Café and lived it.ill soon make a visit to the beautician.
0
Replies (0)JC
Jose C
1 reviews | Active since Jan 2020
18 Dec 2025, 18:16
Blocked after trying to send a message to Eastgate on their website
Tried to sending the message below on the Eastgate site. It sends me a blocked message. "Do you have a mobile app to find shops around the mall? There is not one active directory board and most shops don't even display their shop number. A nightmare to find the way around for first time visitors to the mall. Really regressive in this day and age." They even more useless than I first thought.
Helpful (0)
|Replies (0)JC
Jose C
1 reviews | Active since Jan 2020
18 Dec 2025, 18:16
Blocked after trying to send a message to Eastgate on their website
Tried to sending the message below on the Eastgate site. It sends me a blocked message. "Do you have a mobile app to find shops around the mall? There is not one active directory board and most shops don't even display their shop number. A nightmare to find the way around for first time visitors to the mall. Really regressive in this day and age." They even more useless than I first thought.
0
Replies (0)BK
Berto K
1 reviews | Active since Jan 2020
2 Dec 2025, 12:30
Poor service Postnet Eastgate
Tried communicating with them via the whatsapp on Facebook. Will there response is extremely poor. Then tried calling and they were not helpful. After posting a negative comment on Facebook they block you. Really If you call to speak to the manager you get told he is not in.
Helpful (0)
|Replies (0)BK
Berto K
1 reviews | Active since Jan 2020
2 Dec 2025, 12:30
Poor service Postnet Eastgate
Tried communicating with them via the whatsapp on Facebook. Will there response is extremely poor. Then tried calling and they were not helpful. After posting a negative comment on Facebook they block you. Really If you call to speak to the manager you get told he is not in.
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Replies (0)MM
Mathabantsho M
1 reviews | Active since Jan 2020
29 Nov 2025, 18:14
Very selfish and no care for their customers
Stay away from game household appliances. I bought a kettle 6 months ago and it stopped working. I took it back they booked it in which will take 21 days for me to get it back. How do you book a kettle because it is an essential i use it everyday so i must go and buy another one because they don't care about their customers anymore. Fridge, microwave etc i understand but a kettle that's very selfish of them. Zero customer service.
Helpful (0)
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Mathabantsho M
1 reviews | Active since Jan 2020
29 Nov 2025, 18:14
Very selfish and no care for their customers
Stay away from game household appliances. I bought a kettle 6 months ago and it stopped working. I took it back they booked it in which will take 21 days for me to get it back. How do you book a kettle because it is an essential i use it everyday so i must go and buy another one because they don't care about their customers anymore. Fridge, microwave etc i understand but a kettle that's very selfish of them. Zero customer service.
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Replies (0)TR
Thato R
1 reviews | Active since Jan 2020
17 Oct 2025, 17:34
Shouting Ye BABA! YeBABA... is not clear instruction
I am writing to formally lodge a complaint regarding an incident that occurred on 17/10/2025 at the Eastgate e-hailing zone. My vehicle was wheel-clamped by your rude security personnel. The clamping appeared to be used as a punitive measure rather than a proper enforcement action. There was no clear signage warning of clamping, and I was not given any prior notice.Shoting Ye BABA! YeBABA... is not an instruction to move my car. No clear instructions was ever given. He was just proving a point. I'm currently waiting for management at control room losing earns. As an active e-hailing driver for Uber, I was parked briefly in the designated zone while attending to a passenger request.
Helpful (0)
|Replies (0)TR
Thato R
1 reviews | Active since Jan 2020
17 Oct 2025, 17:34
Shouting Ye BABA! YeBABA... is not clear instruction
I am writing to formally lodge a complaint regarding an incident that occurred on 17/10/2025 at the Eastgate e-hailing zone. My vehicle was wheel-clamped by your rude security personnel. The clamping appeared to be used as a punitive measure rather than a proper enforcement action. There was no clear signage warning of clamping, and I was not given any prior notice.Shoting Ye BABA! YeBABA... is not an instruction to move my car. No clear instructions was ever given. He was just proving a point. I'm currently waiting for management at control room losing earns. As an active e-hailing driver for Uber, I was parked briefly in the designated zone while attending to a passenger request.
0
Replies (0)CM
Cynthia M
1 reviews | Active since Jan 2020
20 Aug 2025, 19:57
Disturbance
There's are people that are disturbing people while shopping, these people are doing a top up to see if you qualify for some credit facility, they wanted id to see if you qualified, each one will come and pester you, not knowing one whatever they called already spoke to you, so I was annoyed, reported it to manager, I don't go around giving my ID number to anyone, can I be respected for this, Checkers we pick our groceries and pay, I don't need interruption when I'm shopping, please stop getting people to do their marketing inside disturbing shoppers,... If you do entertain them then accommodate us shoppers with cheaper prices, when we shop at woolworths there's no disturbance, Checkers is becoming a total mixed case,
Helpful (0)
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Cynthia M
1 reviews | Active since Jan 2020
20 Aug 2025, 19:57
Disturbance
There's are people that are disturbing people while shopping, these people are doing a top up to see if you qualify for some credit facility, they wanted id to see if you qualified, each one will come and pester you, not knowing one whatever they called already spoke to you, so I was annoyed, reported it to manager, I don't go around giving my ID number to anyone, can I be respected for this, Checkers we pick our groceries and pay, I don't need interruption when I'm shopping, please stop getting people to do their marketing inside disturbing shoppers,... If you do entertain them then accommodate us shoppers with cheaper prices, when we shop at woolworths there's no disturbance, Checkers is becoming a total mixed case,
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Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
14 Jun 2025, 11:13
Complaint Against MTN Eastgate – Misleading and Poor Service by Consultant Rea
I am writing to express my frustration and disappointment with the service I received at MTN Eastgate from a consultant named Rea. I approached Rea regarding my MTN WiFi router that had stopped working. I gave him both the router and the SIM card so he could check where the problem was. He told me he would book it in with a technician and that it would take 3 to 4 weeks. Over a month passed with no update. My grandmother and I went back to the store to follow up, since we are still being charged every month under the contract. Rea told us to wait another week. When we returned, he said the router was ready for collection. We collected it the same day—but it still didn’t work. I went back the next day and spoke to a different consultant. I explained the whole situation, and he checked the system. He confirmed that Rea never booked the router in or did anything at all. To make matters worse, MTN is now asking us to pay a R575 cancellation fee for the contract—even though Rea didn’t fix the router, and we were misled for over a month while still paying for a service we weren’t receiving. This is completely unacceptable. I am requesting that: • MTN investigates this matter urgently, • The cancellation fee be waived, • We be compensated for the month(s) we paid for a service that was not delivered. I hope this matter will be taken seriously and resolved promptly. Thank you.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
14 Jun 2025, 11:13
Complaint Against MTN Eastgate – Misleading and Poor Service by Consultant Rea
I am writing to express my frustration and disappointment with the service I received at MTN Eastgate from a consultant named Rea. I approached Rea regarding my MTN WiFi router that had stopped working. I gave him both the router and the SIM card so he could check where the problem was. He told me he would book it in with a technician and that it would take 3 to 4 weeks. Over a month passed with no update. My grandmother and I went back to the store to follow up, since we are still being charged every month under the contract. Rea told us to wait another week. When we returned, he said the router was ready for collection. We collected it the same day—but it still didn’t work. I went back the next day and spoke to a different consultant. I explained the whole situation, and he checked the system. He confirmed that Rea never booked the router in or did anything at all. To make matters worse, MTN is now asking us to pay a R575 cancellation fee for the contract—even though Rea didn’t fix the router, and we were misled for over a month while still paying for a service we weren’t receiving. This is completely unacceptable. I am requesting that: • MTN investigates this matter urgently, • The cancellation fee be waived, • We be compensated for the month(s) we paid for a service that was not delivered. I hope this matter will be taken seriously and resolved promptly. Thank you.
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Replies (0)MT
Mlungisi T
1 reviews | Active since Jan 2020
21 May 2025, 07:47
Terrible and unsatisfactory customer service
Dear Eastgate Shopping Centre Management, I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I had at one of the stores in your shopping centre, Computer Den, located at the shopping centre. In November 2024, I purchased a laptop (Brand: Lenovo], from the store. To my disappointment, the laptop has not worked at all since the day of purchase. It fails to turn on or function properly, making it completely unusable. I returned to the store on early in the year January 2025 to report the problem and request a solution since it has a 12 month warrany. However, the staff were unhelpful, dismissive, and showed no willingness to resolve the issue. I was not offered a refund, exchange, or any form of meaningful assistance. I believe this kind of conduct reflects poorly not only on the store but on your shopping centre as a whole, as tenants operate under your management and contribute to the public image of your establishment. We have to engage Ms Namile Modinane and Nondumuso Dube on their emails but to no avail. I respectfully request that you intervene in this matter and assist in ensuring that the store takes responsibility—either by issuing a refund, replacing the defective laptop, or providing proper repairs without further delay or cost to me, my daughter urgently needs this laptop for her studies. I can provide proof of purchase receipt and other relevant documents. I look forward to your urgent attention to this matter, and I hope that appropriate action will be taken to uphold the standards of customer service within your shopping centre. Kind regards Mandla Thusi 0789859692 ndlebenkomomlosthwa@gmail.com
Helpful (0)
|Replies (0)MT
Mlungisi T
1 reviews | Active since Jan 2020
21 May 2025, 07:47
Terrible and unsatisfactory customer service
Dear Eastgate Shopping Centre Management, I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I had at one of the stores in your shopping centre, Computer Den, located at the shopping centre. In November 2024, I purchased a laptop (Brand: Lenovo], from the store. To my disappointment, the laptop has not worked at all since the day of purchase. It fails to turn on or function properly, making it completely unusable. I returned to the store on early in the year January 2025 to report the problem and request a solution since it has a 12 month warrany. However, the staff were unhelpful, dismissive, and showed no willingness to resolve the issue. I was not offered a refund, exchange, or any form of meaningful assistance. I believe this kind of conduct reflects poorly not only on the store but on your shopping centre as a whole, as tenants operate under your management and contribute to the public image of your establishment. We have to engage Ms Namile Modinane and Nondumuso Dube on their emails but to no avail. I respectfully request that you intervene in this matter and assist in ensuring that the store takes responsibility—either by issuing a refund, replacing the defective laptop, or providing proper repairs without further delay or cost to me, my daughter urgently needs this laptop for her studies. I can provide proof of purchase receipt and other relevant documents. I look forward to your urgent attention to this matter, and I hope that appropriate action will be taken to uphold the standards of customer service within your shopping centre. Kind regards Mandla Thusi 0789859692 ndlebenkomomlosthwa@gmail.com
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Replies (0)