Active since Oct 2024
If I could give zero stars I would. What is going on with our government redress channels? I have been sending emails upon emails to the presidential hotline without any confirmation for weeks now. Maybe SOMEONE there will read this review and, I dunno, do their JOB at the hotline, so here's my complaint YET AGAIN set out in detail: Ray Nkonyeni Local Municipality (Margate Licensing Office) for maladministration and incorrect application of the National Road Traffic Regulations. I really hope this complaint gets referred to a higher delegated authority and not simply trinkled down to the Margate Licensing office to attend to as they clearly have total disregard to National Road Traffic Regulations. Please refer to the trail mail as well. My complaint in short is as follows; 1) Misleading information provided / misapplication of the Regulations 2) Refusal by Steven Goldsmith (Manager MLB & DLTC Ray Nkonyeni Municipality) to admit the said misapplication of the Regulations. 3) Margate licensing office applying bogus additional fees which is not allowed by said regulation. I renewed my motor vehicle licence on 23 January 2026, while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Furthermore, I paid the amount demanded by the licensing official and was not informed of any additional fee required to preserve the full 12-month validity. The municipality now insists that I must pay an additional amount (in addition to what I was told to pay initially) to "correct the expiry date", despite the error arising from their own misapplication of the Regulations. There is no provision in the National Road Traffic Regulations that authorises issuing a licence disc for only 11 months where the owner renewed before the old disc expired, and there is no regulation that allows the licensing authority to charge an extra fee to “buy” the 12th month that the Regulations prescribe. The relevant Regulations require a 12-month period and a pro-rata fee credit — not an “11 months + pay extra for the 12th” arrangement. The municipality has refused to correct the licence disc or accept responsibility for this oversight, causing financial and administrative prejudice to me and constituting a breach of the Batho Pele principles. Relief sought: Correction of the licence expiry date to end February 2027 without additional bogus "fees", and/or a lawful review of the transaction in question and the misapplication of the Regulations which seems prevalent at this office, and appropriate redress.
It has now been THREE WEEKS since I lodged a complaint with PSIRA, two weeks since I followed up to no prevail and a week since I wrote a scathing review on HelloPeter. PSIRA immediately responded to the complaint on HelloPeter, stating that they will get back to my complaint and yet, I still haven't received a confirmation of receipt of my complaint or a reference number. How can PSIRA be in a position to oversee and regulate Security Companies if they simply IGNORE complaints lodged with them? Their website states complaints should be sent to Info @ psira.co.za (spaces included so that email is not censored by HelloPeter). It seems that PSIRA is allowing serious misconduct to go unregulated because, well, nobody seems to respond to complaints emailed to them. We have an armed security officer who used his employment position to intimidate civilians despite not being on duty and Misalinx (His employer) is turning a blind eye to such serious allegations. If we can't get a resolution from PSIRA? Who should I contact next? The Office of The Public Protector maybe? Presidential Hotline?
If I could give zero stars I'd give it zero stars. RCS needs to get their house in order. I informed them October 2025 already that I'm no longer employed and wish to have the insurance cover my outstanding amount on my PnP store account. It took several MONTHS of emailing back and forth BEFORE they responded with forms I needed to complete and return, which I did and then no further communication. Every day since I have received non-stop SMS's about the account being in arrears, but they don't use the same motivation they have behind their SMS's to attend to my emailed forms. In February 2026, after months of silence, they requested NEW forms, claiming they can't find the forms I originally sent (even though it's clearly still included in the trail mail they sent me.). They've taken SO LONG to attend to this, I have since also received an SMS stating that the insurance on the account has lapsed. I really don't see how the insurance is MY problem. I informed them of my situation BEFORE the account fell into arrears. Their sluggish handling of this issue resulted in the account insurance lapsing and I don't see why I should be held liable for this seeing that there's no accountability at RCS for their sluggish, unprofessional handling of the account.
Is nobody monitoring their inbox? They don't respond to any of my emails and yet their website states that you should lodge a complaint via email. It's been 7 days and I have not received any confirmation of receipt or a reference number for SERIOUS misconduct by Misalinx security (KZN). My original complaint is as follows (Hopefully PSIRA checks this review, because they clearly don't read emails): I hereby lodge a formal complaint requesting that PSIRA investigate the conduct of an employee of the above-named security company and — critically — the company’s failure to provide any meaningful redress after I escalated the matter to them. The employee’s conduct (and the company’s subsequent silence) gives the clear impression that Misalinx condones the misuse of company-issued resources and the improper exercise of security authority by its staff. Summary of the original incident and escalation • On 4 February 2026 at approximately 15:00 I was involved in an altercation between myself and the father of the security officer (not known to me at the time) just outside of my residence in Trafalgar (29/30 Howard Avenue) in which the prospective new neighbour threatened me with violence for "trespassing on his property" despite me standing in the street / government servitude zone of the property; I contacted our authorised armed response provider, GP Security, and waited for SAPS to attend. • Before GP Security arrived, an individual in a company-branded vehicle and uniform (employed by the company named above) arrived at the scene. He stated he was there “to assist his father” and expressly denied acting in his capacity as a security officer — yet he remained in full uniform, retained the company firearm, and used his apparent authority to threaten me with arrest for trespassing while I was standing in a public street / government servitude zone • When I escalated this conduct to the company I requested a full investigation and redress. I gave the company seven (7) calendar days to respond. They did not comply with that deadline. • A company representative, Cassandra, did however contact my sister (who was not present during the incident) to get clarity, and told my sister she would handle the investigation and that the employee (known to us only as Herm****) “made his bed and will have to lie in it.” No further communications were received. On the seventh day, after I emailed to remind them of the requested outcome, the company rep**** asking me to propose a date and time for a discussion. When I provided a date and time they said it did not suit them. I then requested that they forward their investigation findings in writing. After that final attempt the company ceased all communication. Why I ask PSIRA to investigate the company (issues of regulatory concern) Failure to respond and provide redress: The company ignored the seven-day deadline I set and then failed to provide any investigation findings or remedial action despite repeated reasonable requests. This non-response undermines public confidence in industry accountability and suggests the company may be condoning or tolerating the employee’s behaviour. Misuse of company resources and authority: The employee used a company-branded vehicle, uniform and a company-issued firearm in an apparently personal family dispute. That conduct raises serious concerns about unauthorised use of company property and the abuse of the appearance of security authority. False representation of duty status: The employee admitted he was not attending in an official capacity yet refused to remove his uniform to attend to a private matter, maintaining that he had the authority to arrest me. This may amount to misrepresentation and abuse of powers protected under PSIRA’s Codes of Conduct, as I was in no legal violation by standing in the street and he was not there in his capacity as a security guard (his own admission). Inadequate internal investigation / transparency: The company’s refusal or failure to produce investigation findings and to discipline (or at least communicate disciplinary steps taken) prevents accountability and suggests inadequate internal controls and supervision, and possible condoning of behavior, which negatively impact public perception of security company services and accountability for misuse of appointment. Relief and orders sought from PSIRA I respectfully request that PSIRA take the following actions: Open a formal investigation into whether the company and its employee breached the Private Security Industry Regulation Act and the applicable PSIRA Codes of Conduct. Require the company to produce, under PSIRA supervision or direction, the following records and materials for independent review: • Vehicle-tracker logs for the company vehicle involved on 4 February 2026; • The employee’s OB/incident entries for that date and surrounding dates; • Roster/duty allocation sheets for the employee; • Firearm issue/return records and armory documentation for the employee; • The company’s internal investigation file, notes, and any disciplinary outcomes (if instituted); and Assess whether the company’s failure to respond and provide remedial action constitutes a breach of PSIRA obligations (including failures of supervision, training, and accountability). Where breaches are found, impose appropriate sanctions on the employee and on the company, and require corrective measures (including improved policies on usage of uniforms, vehicles and firearms; staff training; compliance audits; and transparent reporting to affected complainants). Provide me, as the complainant, with written confirmation of PSIRA’s receipt of this complaint and an outline of the immediate steps PSIRA will take to investigate. I would also request reasonable updates on material developments in the investigation. Additional factual detail you may verify quickly to ascertain whether misconduct occurred: • The employee’s claim that he was “on patrol” that day can be tested against vehicle-tracker logs and the OB — such records should quickly show whether the vehicle travelled patrol routes or whether it went directly from a specific location directly to the property where the altercation took place. If the company relies on “patrol” as justification, PSIRA should verify that claim against the objective logs. • The company’s use and control of firearms, uniforms and vehicles in non-duty contexts should be scrutinised. Closing / reservation of rights The company’s failure to respond and to provide any form of redress has left me with no choice but to seek regulatory intervention. I reserve all rights to pursue ******** or civil remedies depending on PSIRA’s findings and the outcome of your investigation. This complaint is submitted without prejudice to those rights. Please acknowledge receipt of this complaint and advise what further information you require from me to progress the matter.
If I could give zero stars I would. I renewed my motor vehicle licence on 23 January 2026 at Margate KZN Licensing office while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Nobody at KZN Licensing or traffic wants to take accountability.
Remax Coast and Country in the South Coast of Kwazulu Natal refuses to conduct themselves according to the provisions of Property Practitioners Act 22 of 2019 (“the Act”). The property next to ours is in the process of being sold and the potential buyer started removing vegetation two weeks before ever putting in an offer to buy and despite having prior knowledge of the location of the land beacon / iron boundary marker, the potential purchaser instructed the bulldozer operator to proceed over it. This is ******** in terms of Section 35 of the Land Survey Act 8 of 1997, which expressly prohibits the damage, removal, or disturbance of any land survey mark or beacon without lawful authority. The potential buyer is also trespassing by removing vegetation before the sale is even finalized. It is safe to say the current owners of the land would not give anyone permission to remove vegetation two weeks before they even put in an offer to buy as there would be no guarantee that the sale wouldn't be unsuccessful and leave the current owner with irreparable damage to property. The estate agents were informed of the ******** conduct, but according to Mark Jones, there's nothing they can do. Remax are the real estate agent facilitating the transfer and has confirmed that the purchaser has not taken transfer of the property as yet, and neither the seller nor Remax were aware that he had commenced with clearing vegetation on the property without the owner's consent. Mark Jones's reasoning is that the damage to the property has been done and it would be futile to report it afterwards. This reasoning is flawed as the damage was done without permission and is thus considered the ******** offence of malicious damage to property. Remax is not required to prevent crimes, but they are legally obligated to report it. In terms of the Property Practitioners Act 22 of 2019, property practitioners and agencies are required to act honestly, fairly, with due care and skill, and in the public interest, and to avoid facilitating or ignoring ******** conduct. Mark Jones's flawed reasoning is a clear violation of the said Act and is reasoning is facilitating the ******** conduct to continue.
It's really sad that one has to resort to this website to get companies to take one serious. I've informed RCS at the end of November 2025 in writing that I am unemployed and wish for the insurance on my PnP store account to settle the outstanding balance. To this day, they have not responded to my email despite me following up regularly. Instead, they send me constant threatening SMS's. Why would PnP allow a company like RCS to manage their accounts when they do not care about clients at all. I'm speaking out of experience as I used to work in the RCS call centre 20 years ago and even back then we were told you do not engage with "sop stories" you just need to push the person to pay. RCS, I expect you to NOT CALL me in regards to this review, but to RESPOND to my initial email like a professional company is expected to.
I am utterly disgusted about the manner in which I was treated by your call center agents who are unprofessional and completely and utterly useless. When I app**** for the loan, I indicated that the instalment date should be on the 25th and yet last month you tried to deduct before that date - resulting in me having to pay banking fees for 4 failed attempts. Today I got an SMS stating that the December instalment will be deducted on the 18th December. I only get paid on the 25th. I called your call center to explain this to the agent, who treated me like a ********, stating that par 4.1.3 of your T&C allows them to deduct early. When I tried to explain that this paragraph states "may be deducted earlier" and does not state "WILL be deducted earlier" and that there's a difference between MAY and WILL, she told me to make sure I have sufficient money or Capfin will "monitor my account" and deduct until there is money. This is unfair practice and already cost me unneccesary bank charges last month and she simply told me it's not her problem and put the phone down. I called back and spoke to an equally useless call center agent who reiterated the same thing and refused to give me a reference for the call; telling me there's nothing she can do and her manager will tell me the same thing. What kind of service is this? Your T&C does NOT state NOR give you authority to deduct BEFORE the instalment date. The T&C states that it may (MAY) deduct earlier. MAY is not carved in stone and seeing that I did you a courtesy to call and say that I won't have money in my account until the 25th, I am treated like garbage. I did not give you consent to change the deduction date and you are negatively impacting me!!! You want to take my last R500 that has to last me until the 25th. Utterly disgusting treatment of clients.
This review has reference to a review I wrote about Foneyam, and although this review about PEP MARGATE has reference to that, it is not the pertinent factor in the complaint I have about PEP MARGATE The Foneyam review which has reference: https://www.hellopeter.com/foneyam/reviews/dishonest-company-and-they-spy-on-you-5913802 On 5 September 2025 we went to Pep at Hibiscus Mall in Margate to return a phone we got on Foneyam. We spoke to the manager Lwando who said that even though the phone was the property of Pep, she couldn't take the phone back and that we had to come back when the Foneyam representative was on duty. I explained to Lwando that we cancelled the contract with foneyam as per their website by giving them written 20 days notice per email and that the website indicated that there is no applicable fees to pay and we just want to give the phone back. Needless to say, she reiterated we come back and speak to the foneyam consultant. Fast forward to 10 September 2025, we once again came back to Pep at Hibiscus mall and spoke to the foneyam consultant (whose name is unfami**** to me as he had his name tag turned around in order for people not to see his name). I explained to him that we already gave written 20 days notice of cancellation as per the website and wish to return the phone. I showed him the email correspondence and he laughed (actually laughed at me) and then he stated that he would have to contact foneyam to confirm, as according to him we had to pay the cancellation fee. I told him that the website stated that the cancellation fee depends on whether you return the device or not and since we're returning it there isn't any fee applicable, but he still insisted he wanted to speak to the foneyam call center but doesn't have any airtime on his company device and that I had to call foneyam for him. I did this, put the call on speaker phone and listened as he spoke to the call center in Xhosa and I know enough Xhosa to follow the conversation. Before handing me back my own phone, he told the call center agent "Hayi, kufuneka uthethe isiNgesi kuba ungumntu omhlophe osisidenge" which roughly translates to "No you have to speak English to him as he's white and dumb". Dumbfounded, I took my phone back and spoke to the call center agent who also insisted that we pay a cancellation fee. After months of emailing back and forth with Foneyam, I refused to waste airtime on this call and disconneted it and insisted to speak to the Manager Lwando again. Lwando came and I had to refresh her memory about what the issue was. While speaking to her, the foneyam consultant whose name was unfami**** to me laughed continuously. I tried to make him understand that should this matter go to the ombudsman, Foneyam, Pep, the manager Lwando and he himself can be named as respondents so he needs to stop laughing and take this matter seriously. He laughed and said he can't take me seriously to which I requested his name. He laughed and said "I'm not giving you my name. What do you want to do with my name." I told him he was being rude and unprofessional and I want to report the matter, but he continued laughing. I took out my phone to take a photo of him and his attitude immediately changed to defensive and he ran out of the store like a ***ard. THIS IS WHERE MY COMPLAINT ABOUT PEP STARTS: The Manager Lwando, just stood there. She allowed a member of the store's staff to laugh at a customer who's aggrieved about something and allowed her staff to be unprofessional and even run out of the store. She offered no apology for his behaviour - her lack of intervention with the unknown staff member, in my opinion, condones this type of behaviour. The issue is that the cancellation fee that Foneyam insists we pay is AGAINST THE LAW. The cancellation fee AMOUNT was NOT disclosed in the signed agreement NOR was it disclosed by the consultant on the day we got the phone. According to the NCA and CPA this is AGAINST THE LAW. The foneyam website ALSO states that the cancellation fee is dependent on whether you return the phone or NOT. (i.e. if you return it there is no cancellation fee applicable). I once again explained this to Lwando and even showed her what Foneyam's website stated about the cancellation fee. She agreed that what I was saying was stated on the website, but STILL refused to take back the phone. How can nobody be held accountable for this? Foneyam is operating OUTSIDE of the legal framework of the CPA and NCA by not DISCLOSING what the cancellation fee will be and Pep just blindly follows this. This will become a major legal issue should I proceed with my complaint to the relevant ombudsman. Foneyam refuses to respond to my emails about the cancellation fee being against the law - simply stating on email that their email address is not meant for communications... THEN WHY IS IT LISTED ON YOUR WEBSITE??? To add to the frustration, we've been at Pep Hibiscus Mall THREE times to return the phone and every single time your staff refuse to take the phone back. I have screenshots of Foneyam's website AND T&C's that clearly states should we return the phone there will be no cancellation fee and yet Pep's staff still want to argue with what is written on the website. There's no two ways about it - Foneyam's website clearly states when a cancellation fee is applicable or not. What the hell am I supposed to do with the phone? I already told foneyam and the staff at Pep that I refuse to pay the against the law fee and just want to return the phone and nobody seems to take me seriously. My next step will be the ombudsman and I will file a complaint against BOTH Pep and Foneyam
This review has reference to a review I wrote about Foneyam, and although this review about PEP MARGATE has reference to that, it is not the pertinent factor in the complaint I have about PEP MARGATE The Foneyam review which has reference: https://www.facebook.com/share/p/14NJRXehqec/ On 5 September 2025 we went to Pep at Hibiscus Mall in Margate to return a phone we got on Foneyam. We spoke to the manager Lwando who said that even though the phone was the property of Pep, she couldn't take the phone back and that we had to come back when the Foneyam representative was on duty. I explained to Lwando that we cancelled the contract with foneyam as per their website by giving them written 20 days notice per email and that the website indicated that there is no applicable fees to pay and we just want to give the phone back. Needless to say, she reiterated we come back and speak to the foneyam consultant. Fast forward to 10 September 2025, we once again came back to Pep at Hibiscus mall and spoke to the foneyam consultant (whose name is unfami**** to me as he had his name tag turned around in order for people not to see his name). I explained to him that we already gave written 20 days notice of cancellation as per the website and wish to return the phone. I showed him the email correspondence and he laughed (actually laughed at me) and then he stated that he would have to contact foneyam to confirm, as according to him we had to pay the cancellation fee. I told him that the website stated that the cancellation fee depends on whether you return the device or not and since we're returning it there isn't any fee applicable, but he still insisted he wanted to speak to the foneyam call center but doesn't have any airtime on his company device and that I had to call foneyam for him. I did this, put the call on speaker phone and listened as he spoke to the call center in Xhosa and I know enough Xhosa to follow the conversation. Before handing me back my own phone, he told the call center agent "Hayi, kufuneka uthethe isiNgesi kuba ungumntu omhlophe osisidenge" which roughly translates to "No you have to speak English to him as he's white and dumb". Dumbfounded, I took my phone back and spoke to the call center agent who also insisted that we pay a cancellation fee. After months of emailing back and forth with Foneyam, I refused to waste airtime on this call and disconneted it and insisted to speak to the Manager Lwando again. Lwando came and I had to refresh her memory about what the issue was. While speaking to her, the foneyam consultant whose name was unfami**** to me laughed continuously. I tried to make him understand that should this matter go to the ombudsman, Foneyam, Pep, the manager Lwando and he himself can be named as respondents so he needs to stop laughing and take this matter seriously. He laughed and said he can't take me seriously to which I requested his name. He laughed and said "I'm not giving you my name. What do you want to do with my name." I told him he was being rude and unprofessional and I want to report the matter, but he continued laughing. I took out my phone to take a photo of him and his attitude immediately changed to defensive and he ran out of the store like a ***ard. THIS IS WHERE MY COMPLAINT ABOUT PEP STARTS: The Manager Lwando, just stood there. She allowed a member of the store's staff to laugh at a customer who's aggrieved about something and allowed her staff to be unprofessional and even run out of the store. She offered no apology for his behaviour - her lack of intervention with the unknown staff member, in my opinion, condones this type of behaviour. The issue is that the cancellation fee that Foneyam insists we pay is *******. The cancellation fee AMOUNT was NOT disclosed in the signed agreement NOR was it disclosed by the consultant on the day we got the phone. According to the NCA and CPA this is *******. The foneyam website ALSO states that the cancellation fee is dependent on whether you return the phone or NOT. (i.e. if you return it there is no cancellation fee applicable). I once again explained this to Lwando and even showed her what Foneyam's website stated about the cancellation fee. She agreed that what I was saying was stated on the website, but STILL refused to take back the phone. How can nobody be held accountable for this? Foneyam is operating OUTSIDE of the legal framework of the CPA and NCA by not DISCLOSING what the cancellation fee will be and Pep just blindly follows this. This will become a major legal issue should I proceed with my complaint to the relevant ombudsman. Foneyam refuses to respond to my emails about the cancellation fee being ******* - simply stating on email that their email address is not meant for communications... THEN WHY IS IT LISTED ON YOUR WEBSITE??? To add to the frustration, we've been at Pep Hibiscus Mall THREE times to return the phone and every single time your staff refuse to take the phone back. I have screenshots of Foneyam's website AND T&C's that clearly states should we return the phone there will be no cancellation fee and yet Pep's staff still want to argue with what is written on the website. There's no two ways about it - Foneyam's website clearly states when a cancellation fee is applicable or not. What the hell am I supposed to do with the phone? I already told foneyam and the staff at Pep that I refuse to pay the ******* fee and just want to return the phone and nobody seems to take me seriously. My next step will be the ombudsman and I will file a complaint against BOTH Pep and Foneyam
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