RG
RCS Group Registered Credit and Financial Service Provider
Unclaimed Business
RG
RCS Group Registered Credit and Financial Service Provider
Unclaimed Business
66 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, RCS Group faces significant and pervasive customer dissatisfaction across virtually every dimension of service. Customers consistently report unresolved refunds, unauthorized debits persisting after account closures, aggressive and harassing collection calls, and near-total communication breakdowns. While a small handful of applicants praise a seamless online application experience, the overwhelming majority describe deeply negative interactions that erode trust and financial wellbeing.
Top Strengths:
- •Process Efficiency & Turnaround: A small number of customers describe the initial online loan application as fast, seamless, and efficient. When the process works, customers note it is straightforward and hassle-free from start to finish.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#21
in Loans & Credit
NPS Score
-82
Recommended: Unlikely
Review Distribution
1.3|66 Reviews
May '25 - Apr '26
5(4.7%)
4(1.6%)
3(0%)
2(3.1%)
1(90.6%)
5(4.7%)
4(1.6%)
3(0%)
2(3.1%)
1(90.6%)
Recent reviews (66)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
Christiaan C
1 reviews | Active since Jan 2020
19 Mar 2026, 08:34
Pathetic service!
Pathetic customer service!! Not even the fact that the *****ulent activity on the account was hardly investigated, we had to end-up paying for something we didn't order nor receive! Now we can't seem to get the account closed! We paid you every last cent you wanted, regardless the fact that your staff never once delivered a decent service! It has been WEEKS now, and everytime we phone the call center we hear the account is in request to be closed. ALL WE WANT is the paid-up and CLOSED letter for the account. It can NOT take WEEKS to do that!!!
Helpful (0)
|Replies (0)CC
Christiaan C
1 reviews | Active since Jan 2020
19 Mar 2026, 08:34
Pathetic service!
Pathetic customer service!! Not even the fact that the *****ulent activity on the account was hardly investigated, we had to end-up paying for something we didn't order nor receive! Now we can't seem to get the account closed! We paid you every last cent you wanted, regardless the fact that your staff never once delivered a decent service! It has been WEEKS now, and everytime we phone the call center we hear the account is in request to be closed. ALL WE WANT is the paid-up and CLOSED letter for the account. It can NOT take WEEKS to do that!!!
0
Replies (0)lH
lucretia H
1 reviews | Active since Jan 2020
17 Mar 2026, 11:00
RCS group - Insurance policy
I took out a loan in 2024, paid every month from then including insurance policy fee monthly. I have been retrenched from work. I called RCS and let them know of my current condition. They told me I am liable to pay the debt. When I sent proof of laid of work letter it's still the same 'no response from RCS. Instead they submitted my account to debt collectors ... Who harass me daily. I am really frustrated 🥴
Helpful (0)
|Replies (0)lH
lucretia H
1 reviews | Active since Jan 2020
17 Mar 2026, 11:00
RCS group - Insurance policy
I took out a loan in 2024, paid every month from then including insurance policy fee monthly. I have been retrenched from work. I called RCS and let them know of my current condition. They told me I am liable to pay the debt. When I sent proof of laid of work letter it's still the same 'no response from RCS. Instead they submitted my account to debt collectors ... Who harass me daily. I am really frustrated 🥴
0
Replies (0)MP
Mirishka P
1 reviews | Active since Jan 2020
15 Mar 2026, 06:23
Close them down
RCS Insurance keeps on saying their are backed logged , now it's 4 months they have covered my account
Helpful (0)
|Replies (0)MP
Mirishka P
1 reviews | Active since Jan 2020
15 Mar 2026, 06:23
Close them down
RCS Insurance keeps on saying their are backed logged , now it's 4 months they have covered my account
0
Replies (0)TD
TB
Thabani B
1 reviews | Active since Jan 2020
10 Mar 2026, 08:26
RCS group is a ****mer
Hi i want to share my dissatisfaction with RCS group i had an account with them and i had a credit of R40000 but someone call me with a number registered as RCS card division they told me that there was someone trying to make a purchase from my account and they ask me to him the OTP from my phone so that they can reverse all that transaction and i give him but later i realize i was a ****mer and after 2 days i call the RCS ***** department and i lodged a ***** case but they responded after a week and told me that i am liable for all the purchase's that was made on account.
Helpful (0)
|Replies (0)TB
Thabani B
1 reviews | Active since Jan 2020
10 Mar 2026, 08:26
RCS group is a ****mer
Hi i want to share my dissatisfaction with RCS group i had an account with them and i had a credit of R40000 but someone call me with a number registered as RCS card division they told me that there was someone trying to make a purchase from my account and they ask me to him the OTP from my phone so that they can reverse all that transaction and i give him but later i realize i was a ****mer and after 2 days i call the RCS ***** department and i lodged a ***** case but they responded after a week and told me that i am liable for all the purchase's that was made on account.
0
Replies (0)RK
Risimati K
1 reviews | Active since Jan 2020
9 Mar 2026, 10:15
RCS's refusal to reimburse me the additional credit life protection I paid for several months
RCs loans requires one to have a credit life protectin, either theirs or an alternative one. I used theirs in the first few months, got mine but they still continued to charge me theirs. I was forced to change my account to resolve this problem. They are refusing to refund me for the 3 months of double payment. I engaged the financial ombudsman which says they do not respond to the query sent.
Helpful (0)
|Replies (0)RK
Risimati K
1 reviews | Active since Jan 2020
9 Mar 2026, 10:15
RCS's refusal to reimburse me the additional credit life protection I paid for several months
RCs loans requires one to have a credit life protectin, either theirs or an alternative one. I used theirs in the first few months, got mine but they still continued to charge me theirs. I was forced to change my account to resolve this problem. They are refusing to refund me for the 3 months of double payment. I engaged the financial ombudsman which says they do not respond to the query sent.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 16:28
RCS HARRASSING ME MONTHLY EVEN THOUGH I PAY - I HAVE NO ARREARS!!!
i have been telling you people over the past f**k**g year that my debit order goes off on the 6th of the moneth. but every month you blasted r -e -tar--ds keep phoning me and emailing me on the 3rd and 4th of EVERY month harrassing me about me not paying.. YET YOU CAN SEE MY ACCOUNT ON THE SYSTEM AND YOU CAN SEE THE DATE FOR MY DEBIT ORDER IS 6th OF THE MONTH> ARE YOU PEOPLE STUPID YOU CANT READ MY EMAILS OR TAKE NOTES WHILE YOU HARRASSING ME ON THE PHONE> F**K you ALL
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 16:28
RCS HARRASSING ME MONTHLY EVEN THOUGH I PAY - I HAVE NO ARREARS!!!
i have been telling you people over the past f**k**g year that my debit order goes off on the 6th of the moneth. but every month you blasted r -e -tar--ds keep phoning me and emailing me on the 3rd and 4th of EVERY month harrassing me about me not paying.. YET YOU CAN SEE MY ACCOUNT ON THE SYSTEM AND YOU CAN SEE THE DATE FOR MY DEBIT ORDER IS 6th OF THE MONTH> ARE YOU PEOPLE STUPID YOU CANT READ MY EMAILS OR TAKE NOTES WHILE YOU HARRASSING ME ON THE PHONE> F**K you ALL
0
Replies (0)HF
Helder F
1 reviews | Active since Jan 2020
4 Mar 2026, 08:47
⚠️ WARNING ABOUT RCS / GAME STORE CARD LOANS
I want to warn others about my experience with RCS (Game store cards) so people can think twice before taking out a loan or store card with them. I have now had two separate experiences with RCS and both left me shocked at the interest and the way the balances barely reduce despite making payments. Incident 1 Last year I bought a lawn mower on special for R3300. I didn’t have the cash upfront and decided to take a Game card through RCS. That decision turned out to be a massive mistake. Over about six months I paid around R2000 toward the account. When I finally had the funds to settle the balance, I asked for a settlement figure expecting a small remaining amount. Instead, I was told the settlement amount was around R4000. So after already paying roughly R2000, I was still expected to pay more than the original purchase price just to close the account. I was completely shocked. Yes, I understand that I should have read the fine print more carefully, but the level of interest and charges feels completely unreasonable and predatory, especially for a relatively small purchase. Incident 2 The second situation is even more concerning. My wife took out a larger loan with RCS before I knew she had used them. In November last year we requested a settlement figure. Yesterday we requested another one again. Between November and now my wife has been paying R5500 every single month. That means over R20 000 has been paid in the last five months alone. Yet when we asked for the new settlement amount, the balance had only decreased by about R2000 compared to the previous settlement figure. Let that sink in. More than R20 000 paid, but the loan balance dropped by only R2000. We spoke to a senior consultant who tried to explain how the interest works, but the explanation simply did not make sense and the numbers do not add up in a way that feels fair or reasonable. My Advice to Anyone Considering an RCS Loan Please think very carefully before using RCS store cards or loans. Even if you are desperate at the time, the long-term cost can be extremely painful and the balance can take an incredibly long time to come down. Short-term relief can easily turn into years of expensive repayments. I will be lodging a formal complaint with the Consumer Council / National Credit Regulator because I genuinely believe consumers should be better protected from these kinds of lending practices. If this post helps even one person avoid getting trapped in the same situation, it will have been worth writing. My honest advice: Rather endure short-term financial discomfort than enter into a loan that becomes a long-term burden.
Helpful (0)
|Replies (0)HF
Helder F
1 reviews | Active since Jan 2020
4 Mar 2026, 08:47
⚠️ WARNING ABOUT RCS / GAME STORE CARD LOANS
I want to warn others about my experience with RCS (Game store cards) so people can think twice before taking out a loan or store card with them. I have now had two separate experiences with RCS and both left me shocked at the interest and the way the balances barely reduce despite making payments. Incident 1 Last year I bought a lawn mower on special for R3300. I didn’t have the cash upfront and decided to take a Game card through RCS. That decision turned out to be a massive mistake. Over about six months I paid around R2000 toward the account. When I finally had the funds to settle the balance, I asked for a settlement figure expecting a small remaining amount. Instead, I was told the settlement amount was around R4000. So after already paying roughly R2000, I was still expected to pay more than the original purchase price just to close the account. I was completely shocked. Yes, I understand that I should have read the fine print more carefully, but the level of interest and charges feels completely unreasonable and predatory, especially for a relatively small purchase. Incident 2 The second situation is even more concerning. My wife took out a larger loan with RCS before I knew she had used them. In November last year we requested a settlement figure. Yesterday we requested another one again. Between November and now my wife has been paying R5500 every single month. That means over R20 000 has been paid in the last five months alone. Yet when we asked for the new settlement amount, the balance had only decreased by about R2000 compared to the previous settlement figure. Let that sink in. More than R20 000 paid, but the loan balance dropped by only R2000. We spoke to a senior consultant who tried to explain how the interest works, but the explanation simply did not make sense and the numbers do not add up in a way that feels fair or reasonable. My Advice to Anyone Considering an RCS Loan Please think very carefully before using RCS store cards or loans. Even if you are desperate at the time, the long-term cost can be extremely painful and the balance can take an incredibly long time to come down. Short-term relief can easily turn into years of expensive repayments. I will be lodging a formal complaint with the Consumer Council / National Credit Regulator because I genuinely believe consumers should be better protected from these kinds of lending practices. If this post helps even one person avoid getting trapped in the same situation, it will have been worth writing. My honest advice: Rather endure short-term financial discomfort than enter into a loan that becomes a long-term burden.
0
Replies (0)