CC
Christiaan C
Active since Jun 2011
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Pathetic service!
Pathetic customer service!! Not even the fact that the *****ulent activity on the account was hardly investigated, we had to end-up paying for something we didn't order nor receive! Now we can't seem to get the account closed! We paid you every last cent you wanted, regardless the fact that your staff never once delivered a decent service! It has been WEEKS now, and everytime we phone the call center we hear the account is in request to be closed. ALL WE WANT is the paid-up and CLOSED letter for the account. It can NOT take WEEKS to do that!!!
0 replies
3 months ago
Time to tackle *****
After reporting ***** on a RCS card, and having sent in multiple forms to dispute transactions, we get sent from pillar to post with NO resolve! ***** dept. sends you to disputes dept, just to have the disputes Dept. send you back to ***** dept. All done by automated email, which you cannot reply to! Phone the landline - offices are closed.... Next step will be to get in contact with the KI on the entity and/or the compliance officer, failing which, this complaint will probably end up at the Ombud! Worst service ever! I would really like to see their TCF policy! Better yet, perhaps ask for the training records of the reps to ensure that the TCF policy is actioned the way the compliance and management teams intended it to be actioned.... Completely fed up with the scenario of having to pay for a ******** to ***** information, enrich himself, and then be enabled by the credit houses to get away with the crime!
168 replies
10 months ago
Canceled before inception
After instructing the F&I at the dealership to cancel any possible dealings with B-sure, and after attempting to cancel any policies, before taking delivery of an intended vehicle. The F&I assured me that he had advised the "broker" that we will not be accepting delivery of our vehicle. Now, it is a constant fight to cancel a policy which had not been activated yet.... On Saturday I issued cancelation instructions on a policy which was planned to be activated on Wednesday. There a clear cut reference that, once a client cancel, such cancelation should be effective immediately. Not in 3 or 4 days... after explaining this matter back and forth, we still get to the question "So sir, would you like me to cancel the policy..." what policy??? I CANCELED, before any policy activation, based on unbiased advise that having to pay R850 on top of any other fees for activation, or initiation, is not advised. It did not sit right with me, and still doesn't sit right with me to PAY R850, AND still pay broker fees monthly on a policy, hence, at the same day after speaking to the F&I who introduced me, I instructed the cancelation before I even considered taking delivery of the vehicle.
159 replies
23 months ago
Vodabucks not delivering orders
I placed an order on the Vodabucks store, they deducted the amount as advertised - and when checking up on the order it shows completed without any delivery taking place. It is not the 1st time I had a bad experience with the Vodabucks store, and seems they are out to just make money and not service clients at all
106 replies
31 months ago
Vodabucks ****
Vodabucks and their whole department is **** artist! They make you pay, then cancel the order and then give you the run-around to get your money back. 7 to 14 days, has come and gone since my 1st query. Then they tell me to email my statements to mail addresses which can't even receive mails, and pro-long the query period. And then you need to jump flaming hoops, to get back to the same consultant who gives you the run-around.
131 replies
31 months ago
Vodabucks pathetic
I placed an order on the Vodabucks store, where i made payment, and had my Vodabucks deducted. Then without explanation my order went from pending to canceled, and Vodacom can't give me an answer or explanation as to why this happened. Why all the red-tape and no answers?
131 replies
31 months ago
ABSA not answering
I don't understand why ABSA bank even tells clients that they have a banker assigned to them, if you can't get answers from them, let alone get hold of them. Even when you phone the branch, the hardly answer the phone, don't listen to what you need before just putting the call through to a staff member, and then you probably have better luck guessing all 6 lotto numbers before the call get's answered. Why do we have to jump through flaming hoops to get straight answers?
131 replies
41 months ago
Online service worse than pathetic
Vodacom online is absolutely pathetic. I placed an order online, they then request online the address where you would like your order to be delivered. Then when they decide something in the order is incorrect, they cancel the order and tell you that you must go into the store to get the deal, which is also impossible, as the deal is an online exclusive and not available in store. Then when you explain to the consultant that you as the customer clearly understand their internal processes better than the consultant does, the best answer is "Sorry, there is nothing we can doe for you"
396 replies
45 months ago
Package missing
Stating that my parcel has been delivered and signed for, but it has not been delivered to me. Need to now find out where it was delivered and try to get it back? How do you even deliver to the wrong person? Why do you not verify what ypu are doing? Absolutely disgusted and dissatisfied in poor service
0 replies
46 months ago
13 Weeks later
Captain Abdul is a fraud and never gets back tobyou after taking your money for orders of videos and merchandise. We sent mails, WhatsApp messages, tried phoning… nothing. He took more than R800 for embroidered caps and a go-pro video, and now we can’t get hold of him. The only response is either you contacted them outside Bussiness hours, or he is in class and will resond to your mail, but there is nothing for the last 13 weeks… Now by all means, 13 weeks are more than a patient wait to be sent pillar to post…
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
15 (88.23529411764706%)