RE/MAX of Southern Africa
Verified Business
RE/MAX of Southern Africa
Verified Business
68 Reviews (last 12 months)
Responds in 19 hours 3 min
AI Review Summary
Based on recent customer reviews, RE/MAX of Southern Africa presents a deeply polarised customer experience. While a small number of clients praise individual agents by name for exceptional, seamless service, the overwhelming pattern is one of serious complaints spanning deposit disputes, agent misconduct, communication failures, and transaction mismanagement. Negative experiences dominate across every service theme, pulling scores well below midpoint.
Top Strengths:
- •Agent Professionalism & Service Quality: Named agents like Khensani, Felix Boralinde, Candice Hartnick, Tania Brits, and Henry Matibako receive glowing praise for dedication, responsiveness, and making complex processes feel effortless for their clients.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#4Ranked In Estate Agents
19h 3mReply Time
-78 NPSUnlikely
Replied to 11% of negative reviews
Reply time on negative reviews: 19 hours 3 min
TrustIndex
0
Ranking
#4
in Estate Agents
Avg Reply
19h 3m
NPS Score
-78
Recommended: Unlikely
Replied to 11% of negative reviews
Reply time on negative reviews: 19 hours 3 min
Review Distribution
1.6|68 Reviews
May '25 - Apr '26
5(15.6%)
4(1.6%)
3(0%)
2(0%)
1(82.8%)
5(15.6%)
4(1.6%)
3(0%)
2(0%)
1(82.8%)
Recent reviews (68)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sashnee N
1 reviews | Active since Jan 2020
16 Mar 2026, 19:44
Remax - lies, deceit, misled by Agent
We were misled into signing the Sales Agreement document by the agent, without prior notification that it was a binding contract. The document stated that we had fully inspected the property, which was not the case, as we had only scheduled a viewing. The agent asserted that a viewing constituted an inspection. As first-time buyers, we were unfami**** with the process and expected the agent to provide a comprehensive explanation, which did not occur. We also discovered that we could have submitted an offer, but the agent pre-filled the form without our input. Had we been informed of the document's binding nature, we would not have signed it. This occurred prior to our bank approval, and we believed these documents were for the bank. We are deeply disappointed and will be reporting this agent. We will be engaging our attorneys to address this matter, as we consider this to be a clear case of misrepresentation. We are profoundly dissatisfied with Remax and its agents. We advise caution when dealing with certain agents and recommend refraining from signing any document unless you are entirely certain of its implications. Thorough research is essential before proceeding, and it is always advisable to have a witness present during any signing. Agents lie just to make a sale!
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Sashnee N
1 reviews | Active since Jan 2020
16 Mar 2026, 19:44
Remax - lies, deceit, misled by Agent
We were misled into signing the Sales Agreement document by the agent, without prior notification that it was a binding contract. The document stated that we had fully inspected the property, which was not the case, as we had only scheduled a viewing. The agent asserted that a viewing constituted an inspection. As first-time buyers, we were unfami**** with the process and expected the agent to provide a comprehensive explanation, which did not occur. We also discovered that we could have submitted an offer, but the agent pre-filled the form without our input. Had we been informed of the document's binding nature, we would not have signed it. This occurred prior to our bank approval, and we believed these documents were for the bank. We are deeply disappointed and will be reporting this agent. We will be engaging our attorneys to address this matter, as we consider this to be a clear case of misrepresentation. We are profoundly dissatisfied with Remax and its agents. We advise caution when dealing with certain agents and recommend refraining from signing any document unless you are entirely certain of its implications. Thorough research is essential before proceeding, and it is always advisable to have a witness present during any signing. Agents lie just to make a sale!
0
Replies (0)CB
Charmaine B
1 reviews | Active since Jan 2020
16 Mar 2026, 15:48
Terrible service from Remax Infoglobe and Magda Von Berg
We are extremely dissatisfied with the service from Remax Infoglobe, specifically agent Magda Von Berg. We own a flat in El Prado and instructed her about a month ago to give our tenant notice. Despite repeated calls and attempts to contact her, she has failed to return our calls or provide any meaningful feedback. When we finally did speak to her, we were told that the tenant could not move out on one month’s notice because the tenant was going out of town. This is completely unacceptable. It is not for the agent to decide, based on the tenant’s travel plans, whether our instruction should be carried out. To make matters worse, we lodged a formal complaint with the Midstream office where she works, and they also failed to respond. The lack of communication, urgency and accountability from both the agent and the office has been shocking. We appointed an agency to act professionally and in our best interests, yet we have been ignored for weeks. Based on our experience, contracts feel meaningless if neither the agent nor the office is willing to act on them. We would not recommend Remax Infoglobe based on the service we have received.
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Charmaine B
1 reviews | Active since Jan 2020
16 Mar 2026, 15:48
Terrible service from Remax Infoglobe and Magda Von Berg
We are extremely dissatisfied with the service from Remax Infoglobe, specifically agent Magda Von Berg. We own a flat in El Prado and instructed her about a month ago to give our tenant notice. Despite repeated calls and attempts to contact her, she has failed to return our calls or provide any meaningful feedback. When we finally did speak to her, we were told that the tenant could not move out on one month’s notice because the tenant was going out of town. This is completely unacceptable. It is not for the agent to decide, based on the tenant’s travel plans, whether our instruction should be carried out. To make matters worse, we lodged a formal complaint with the Midstream office where she works, and they also failed to respond. The lack of communication, urgency and accountability from both the agent and the office has been shocking. We appointed an agency to act professionally and in our best interests, yet we have been ignored for weeks. Based on our experience, contracts feel meaningless if neither the agent nor the office is willing to act on them. We would not recommend Remax Infoglobe based on the service we have received.
0
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Thabisile B
1 reviews | Active since Jan 2020
16 Mar 2026, 15:19
DESPICABLE HARRASSMENT AND ABUSE BY REAMAX MARINE, RICHARDS BAY- LATE OCTOBER TO VACATING END OF JANUARY TO DATE FOR REFUND OF DEPOSIT
Remax Marine has abused me from the time I started rented a property through them towards the end of October 2025. I could not talk through the Estate Agent as she was playing hide and sick, BUT the company just connects you to their Maintenance Department for property repairs and faults found during ingoing inspection. Their inspector treated me like a nonentity, deciding what the Landlord would repair and what she would not and did not give me the same list. So the landlord was immovable, she stuck by this lady's list. Without inspection the said Inspector compiled a list of what was repaired, and no matter how much I contested it she was not moving. You know, when you pay rental above R12500, you never expect to be treated like dirt. The Principal never interferes to correct the relevant employees. My experience was so terrible that I told them that their ill-treatment is pushing me out of the property. It was like pouring water on a duck. The bone of contention was mainly outstanding repairs and repairs of thing we found out as we used the property, like leaking kitchen sinks where we had to use basins inside, as the guy who assisted the landlord with repairs, so-called "contractor" indicated it was wear and tear, so the pipes needed total overhauling. I cannot recount the many breaches of contract by the Property Manager/Landlord. THey are so harsh you feel like you are staying gratis, paying just above R12500 rental I ended approaching the attorney so as to submit early cancellation of Lease Agreement due to the Landord/Remax Marine as Property Manager. It was really intollerable. I am just giving a summary here and I will just some quote content extracted from the Attorney's letter of Notice of Early Cancellation: "The cancellation is occasion by, inter alia, the landlord’s failure to attend to and remedy material defects identified during and after the entrance (ingoing) inspection, despite these defects having been recorded and brought to the landlord or his/her agent. The landlord’s continued failure to remedy these defects within a reasonable period of time despite demand constitutes a repudiation and/or material breach of the lease agreement and has materially affected our client’s use and enjoyment of the premises. Despite allowing a reasonable opportunity for the defects to be addressed, the majority of them remain unresolved. In light of the above, our client hereby exercises her statutory right to cancel the agreement. For the avoidance of doubt: 1. This is not a cancellation for convenience. 2. No cancellation penalty is payable whether in terms of the lease agreement, section 14 of the Consumer Protection Act, or its regulations. 3. Our client shall remain liable only for rental and any due and payable utilities up to the effective cancellation date. Any attempt to levy cancellation penalties or to withhold the deposit on that basis will be resisted, and our client reserves the right to pursue appropriate relief, including through the Rental Housing Tribunal or a competent court." But they are continuing with their dirty tricks charging me for Placement whereas the Landlord/Property Manager, Remax breached the contract, and they found the tenant immediately, retaining the cleaning deposit whereas we left the house ***** and span, better than when we entered it. Anyway we kept it clean asif it is ours during ours stay. On occupation we did not complain that it was not cleaned for our moving in as our occupation was an emergency. We cleaned it ouselves, that is with my daughter and my grandkids, even areas which lacked attention like most windows and we were with the Inspector for moving out, now they are retaining R800 cleaning fee I paid. Worst of all they are making me pay for a toilet seat cover I found loose in the Main-en-Suite and cracked at its back such that I had to be cautious to clean it at the back, now they say that wrecked thing was broken by me. Despite my many attempts to have them correct all these things they want to refund me about R3000 instead of about R12900. Had I seen their reviews before moving in I would not have used Remax Marine, Richards Bay. Apparently they make profit out of mistreating and illtreating people And my experience now in our country RSA, is that companies care less about the treatment of customers/clients well and fairly because Statutory Bodies regulating them have no teeth, or they take their side, That includes Ombudsman, PPRA in this case. Why should they worry instead of wearing you out so you give up if the following is in the PPRA's statements. "Please take note of the following: This complaint initiates an investigation that could lead to the institution of disciplinary proceedings against the respondent Property Practitioner. The PPRA does not have the authority to, inter alia: order the estate agent to reimburse, or pay damages to, the complainant; or cancel, interpret or enforce a contract; or prevent an eviction; or order any party to do, or to refrain from carrying out, any action; or stop or intervene in any civil proceedings instituted against the complainant; or resolve labour disputes. So, how does complaining help? I HAVE FOUND MANY SOUTH AFRICAN STATUTORY BODIES TO FAVOUR THE "POWERFUL ORGANISATION", NOT THE GRASSROOT CUSTOMERS, I have pesonal experience with most of them. They play you together with the company/organisation, and worse for financial insitutions like Banks and Insurance companies. And even for them to move about deposit refund I remined them around 20 February, having vacated on 31 January 2026. This is painful, but when you check the Laws like, in this instance, Rental Housing Act, they protect the Landlord/Service Provider, and say less about what happens if it is the Landlord who breaches the contract. What recourse does the tenant have. PLEASE HELP!!!! THIS IS DAYLIGHT *******!!!!
Helpful (0)
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Thabisile B
1 reviews | Active since Jan 2020
16 Mar 2026, 15:19
DESPICABLE HARRASSMENT AND ABUSE BY REAMAX MARINE, RICHARDS BAY- LATE OCTOBER TO VACATING END OF JANUARY TO DATE FOR REFUND OF DEPOSIT
Remax Marine has abused me from the time I started rented a property through them towards the end of October 2025. I could not talk through the Estate Agent as she was playing hide and sick, BUT the company just connects you to their Maintenance Department for property repairs and faults found during ingoing inspection. Their inspector treated me like a nonentity, deciding what the Landlord would repair and what she would not and did not give me the same list. So the landlord was immovable, she stuck by this lady's list. Without inspection the said Inspector compiled a list of what was repaired, and no matter how much I contested it she was not moving. You know, when you pay rental above R12500, you never expect to be treated like dirt. The Principal never interferes to correct the relevant employees. My experience was so terrible that I told them that their ill-treatment is pushing me out of the property. It was like pouring water on a duck. The bone of contention was mainly outstanding repairs and repairs of thing we found out as we used the property, like leaking kitchen sinks where we had to use basins inside, as the guy who assisted the landlord with repairs, so-called "contractor" indicated it was wear and tear, so the pipes needed total overhauling. I cannot recount the many breaches of contract by the Property Manager/Landlord. THey are so harsh you feel like you are staying gratis, paying just above R12500 rental I ended approaching the attorney so as to submit early cancellation of Lease Agreement due to the Landord/Remax Marine as Property Manager. It was really intollerable. I am just giving a summary here and I will just some quote content extracted from the Attorney's letter of Notice of Early Cancellation: "The cancellation is occasion by, inter alia, the landlord’s failure to attend to and remedy material defects identified during and after the entrance (ingoing) inspection, despite these defects having been recorded and brought to the landlord or his/her agent. The landlord’s continued failure to remedy these defects within a reasonable period of time despite demand constitutes a repudiation and/or material breach of the lease agreement and has materially affected our client’s use and enjoyment of the premises. Despite allowing a reasonable opportunity for the defects to be addressed, the majority of them remain unresolved. In light of the above, our client hereby exercises her statutory right to cancel the agreement. For the avoidance of doubt: 1. This is not a cancellation for convenience. 2. No cancellation penalty is payable whether in terms of the lease agreement, section 14 of the Consumer Protection Act, or its regulations. 3. Our client shall remain liable only for rental and any due and payable utilities up to the effective cancellation date. Any attempt to levy cancellation penalties or to withhold the deposit on that basis will be resisted, and our client reserves the right to pursue appropriate relief, including through the Rental Housing Tribunal or a competent court." But they are continuing with their dirty tricks charging me for Placement whereas the Landlord/Property Manager, Remax breached the contract, and they found the tenant immediately, retaining the cleaning deposit whereas we left the house ***** and span, better than when we entered it. Anyway we kept it clean asif it is ours during ours stay. On occupation we did not complain that it was not cleaned for our moving in as our occupation was an emergency. We cleaned it ouselves, that is with my daughter and my grandkids, even areas which lacked attention like most windows and we were with the Inspector for moving out, now they are retaining R800 cleaning fee I paid. Worst of all they are making me pay for a toilet seat cover I found loose in the Main-en-Suite and cracked at its back such that I had to be cautious to clean it at the back, now they say that wrecked thing was broken by me. Despite my many attempts to have them correct all these things they want to refund me about R3000 instead of about R12900. Had I seen their reviews before moving in I would not have used Remax Marine, Richards Bay. Apparently they make profit out of mistreating and illtreating people And my experience now in our country RSA, is that companies care less about the treatment of customers/clients well and fairly because Statutory Bodies regulating them have no teeth, or they take their side, That includes Ombudsman, PPRA in this case. Why should they worry instead of wearing you out so you give up if the following is in the PPRA's statements. "Please take note of the following: This complaint initiates an investigation that could lead to the institution of disciplinary proceedings against the respondent Property Practitioner. The PPRA does not have the authority to, inter alia: order the estate agent to reimburse, or pay damages to, the complainant; or cancel, interpret or enforce a contract; or prevent an eviction; or order any party to do, or to refrain from carrying out, any action; or stop or intervene in any civil proceedings instituted against the complainant; or resolve labour disputes. So, how does complaining help? I HAVE FOUND MANY SOUTH AFRICAN STATUTORY BODIES TO FAVOUR THE "POWERFUL ORGANISATION", NOT THE GRASSROOT CUSTOMERS, I have pesonal experience with most of them. They play you together with the company/organisation, and worse for financial insitutions like Banks and Insurance companies. And even for them to move about deposit refund I remined them around 20 February, having vacated on 31 January 2026. This is painful, but when you check the Laws like, in this instance, Rental Housing Act, they protect the Landlord/Service Provider, and say less about what happens if it is the Landlord who breaches the contract. What recourse does the tenant have. PLEASE HELP!!!! THIS IS DAYLIGHT *******!!!!
0
Replies (0)A
Abegail
1 reviews | Active since Jan 2020
5 Mar 2026, 12:08
Remax Little Creek
Remax is evil , they will take your money and Casandra will tell you about Maintanace , remax Shaun was there for the inspection and we left that place spotless clean when we found it dirty , now they charge us 1k for cleaning nothing , disgusting service sis maaaani , be ashamed
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Abegail
1 reviews | Active since Jan 2020
5 Mar 2026, 12:08
Remax Little Creek
Remax is evil , they will take your money and Casandra will tell you about Maintanace , remax Shaun was there for the inspection and we left that place spotless clean when we found it dirty , now they charge us 1k for cleaning nothing , disgusting service sis maaaani , be ashamed
0
Replies (0)ZK
Zenani K
1 reviews | Active since Jan 2020
3 Mar 2026, 19:19
*********** AGENCY!!!!
I'm tired of REMAx!!! And don't tell me to email you people because we've been doing that!!!! Do your jobs!!!!! We've had 2 years of nonsense from you people. 2 years!! Now that we must get our deposit released it's more nonsense!!!! REMAX Team Jacaranda Pretoria, Tumi Nkuna, David Bester, Linda van Dyk, and REMAX of Southern Africa HEAD OFFICE. I am writing to formally express my concern regarding the continued delay in finalising the tenant’s deposit refund. The tenant undertook to sign the deposit release form on the 2nd of March 2026, but has failed to do so. This ongoing inaction is causing an unreasonable delay in concluding the deposit process, reflecting the same pattern of delays we experienced with rent payments over the past two years (24 months) , as well as the delays related to their move-out date. As you are aware, in terms of the Rental Housing Act and standard lease obligations, the deposit must be finalised within the prescribed time period following the outgoing inspection on 14 February 2026. Any further delays will be a direct result of your agency’s failure to act decisively. The tenant’s conduct can reasonably be viewed as obstructing the process. As the managing agent, it is your duty to take proactive steps to ensure compliance and bring this matter to conclusion without further delay. Please provide written confirmation within 24 hours of: 1. The steps taken to secure the tenant’s signature. 2. The date by which the deposit will be finalised. 3. The enforcement actions that will follow should the tenant continue to delay. I must also place on record that this is not an isolated administrative issue. There appears to be a recurring pattern of delays and tolerance of non-compliance in matters involving this tenant and your agency’s management thereof. I trust this will receive the urgent attention it requires. P****lo Makume
Helpful (0)
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Zenani K
1 reviews | Active since Jan 2020
3 Mar 2026, 19:19
*********** AGENCY!!!!
I'm tired of REMAx!!! And don't tell me to email you people because we've been doing that!!!! Do your jobs!!!!! We've had 2 years of nonsense from you people. 2 years!! Now that we must get our deposit released it's more nonsense!!!! REMAX Team Jacaranda Pretoria, Tumi Nkuna, David Bester, Linda van Dyk, and REMAX of Southern Africa HEAD OFFICE. I am writing to formally express my concern regarding the continued delay in finalising the tenant’s deposit refund. The tenant undertook to sign the deposit release form on the 2nd of March 2026, but has failed to do so. This ongoing inaction is causing an unreasonable delay in concluding the deposit process, reflecting the same pattern of delays we experienced with rent payments over the past two years (24 months) , as well as the delays related to their move-out date. As you are aware, in terms of the Rental Housing Act and standard lease obligations, the deposit must be finalised within the prescribed time period following the outgoing inspection on 14 February 2026. Any further delays will be a direct result of your agency’s failure to act decisively. The tenant’s conduct can reasonably be viewed as obstructing the process. As the managing agent, it is your duty to take proactive steps to ensure compliance and bring this matter to conclusion without further delay. Please provide written confirmation within 24 hours of: 1. The steps taken to secure the tenant’s signature. 2. The date by which the deposit will be finalised. 3. The enforcement actions that will follow should the tenant continue to delay. I must also place on record that this is not an isolated administrative issue. There appears to be a recurring pattern of delays and tolerance of non-compliance in matters involving this tenant and your agency’s management thereof. I trust this will receive the urgent attention it requires. P****lo Makume
0
Replies (0)WH
Wynand H
1 reviews | Active since Jan 2020
26 Feb 2026, 11:59
Thank you CHRISTELLE CORBETT
We would like to sincerely thank you for the exceptional service you provided while assisting us with both the sale of our home and the purchase of our new one through RE/MAX Dazzle. Your professionalism, market knowledge, and dedication made what could have been a stressful process feel seamless and well-managed. From listing our property to negotiating the best possible outcome, and guiding us every step of the way with our purchase, you consistently went above and beyond. We truly appreciated your clear communication, honesty, and commitment to achieving the best results for our family. Your support and guidance gave us confidence throughout the entire journey. Thank you for helping us close one chapter and begin another with such a positive experience
Helpful (0)
|Replies (0)WH
Wynand H
1 reviews | Active since Jan 2020
26 Feb 2026, 11:59
Thank you CHRISTELLE CORBETT
We would like to sincerely thank you for the exceptional service you provided while assisting us with both the sale of our home and the purchase of our new one through RE/MAX Dazzle. Your professionalism, market knowledge, and dedication made what could have been a stressful process feel seamless and well-managed. From listing our property to negotiating the best possible outcome, and guiding us every step of the way with our purchase, you consistently went above and beyond. We truly appreciated your clear communication, honesty, and commitment to achieving the best results for our family. Your support and guidance gave us confidence throughout the entire journey. Thank you for helping us close one chapter and begin another with such a positive experience
0
Replies (0)TB
Thabisile B
1 reviews | Active since Jan 2020
21 Feb 2026, 12:33
Indescribable Horrible Unbearable Demeaning Treatment by Remax-Marine, Richards bay
Remax Marine Richards Bay has made me decide to never use any of Remax Marine Estate Agency anywhere in South Africa. Having been a landlord from 2004, it was the first time that I became a tenant and rented property through them. I expected to be treated the way I treated tenants, whether I used an Estate Agent or leased out myself. I have never experienced such abusive service! They make you feel like a hobo who is accommodated freely in the residential property you occupy, whilst paying an exorbitant rental. • Areas needing repairs identified during the ingoing inspection are done selectively. • Even those you emphasise as important, for an example, leaking kitchen sinks causing water damage on the shelf. Instead you are played around and abused by their maintenance department, and your Estate Agent disappears from the picture. Forced by their abusive behaviour I used an attorney to inform them I was really moving out as they ignored me. • The attorney stated that I should not be penalised because it is Remax and the landlord that caused 1. After fighting for the deposit refund this week and today, through their internet form, the 21st day after vacating, they sent me a statement today charging me for • cleaning we thoroughly did. • And the toliet seat cover I found broken due to wear and tear. • They had even **** to the attorney that I did not return the air-conditioner remote control (which I returned voluntarily to avoid being charged later for a dysfunctional aircon with no service certificate-having seen their being sly) , which I returned and signed for. I had to fight to have them agreeing it was with them. They rejected the account details I sent by email on 11 February when there was no communication from them even through the attorney as I still used him. But seemingly he was no longer effective as per my mandate, but becoming lenient towards Remax. The landlord's "contractor" was supposed to do repairs on 16 December 2025 as that was "the only day he was available." To avoid being an excuse for not doing repairs, knowing their modus operandi of ducking and diving whilst fighting you, I left the spare keys at the office on 15 December and repairs were never done on the 16 December 2025 (and I knew because the so-called contractor is fully employed and could only help them between 16h00-18h00 on weekdays and on Saturdays, and no contractor works on a holiday) . No repairs were done on the said date. They kept the spare keys and did not return them to us. and no repairs were done after 16 December 2025, and I fetched the spare keys around 22 January as we desperately needed the spare keys in preparation for moving out then. I am leaving out detail of abuse by this Estate Agency especially through its maintenance department you find yourself dealing with instead of the Estate Agent. They are skilled in treating you like an ******** nonentity, and an unlearned person who has never seen the face of a Professor, who also has no exposure to Realty. I give them 100% for that. the Principal hardly solve problems, e.g. she disciplined us together with her employee on Whatsapp when I was 'gatvol' of being abused by their responsible inspector. Apparently they must find a way of not refunding you the full deposit, despite them having breached the lease agreement in thte renete property, I am a very patient and accommodating person but by Mid-December it felt like I had stayed years tollerating ill-treatment And our laws only seem to only allow landlords to punish the tenant, and there is no recourse for a tenant who has been at the receiving end of injustice from the landlord and Estate Agent. The perpetrator, as usual, always wins and the VICTIM suffers, esp. under big organisations and corporations. I have first hand experience in other fields.
Helpful (0)
|Replies (0)TB
Thabisile B
1 reviews | Active since Jan 2020
21 Feb 2026, 12:33
Indescribable Horrible Unbearable Demeaning Treatment by Remax-Marine, Richards bay
Remax Marine Richards Bay has made me decide to never use any of Remax Marine Estate Agency anywhere in South Africa. Having been a landlord from 2004, it was the first time that I became a tenant and rented property through them. I expected to be treated the way I treated tenants, whether I used an Estate Agent or leased out myself. I have never experienced such abusive service! They make you feel like a hobo who is accommodated freely in the residential property you occupy, whilst paying an exorbitant rental. • Areas needing repairs identified during the ingoing inspection are done selectively. • Even those you emphasise as important, for an example, leaking kitchen sinks causing water damage on the shelf. Instead you are played around and abused by their maintenance department, and your Estate Agent disappears from the picture. Forced by their abusive behaviour I used an attorney to inform them I was really moving out as they ignored me. • The attorney stated that I should not be penalised because it is Remax and the landlord that caused 1. After fighting for the deposit refund this week and today, through their internet form, the 21st day after vacating, they sent me a statement today charging me for • cleaning we thoroughly did. • And the toliet seat cover I found broken due to wear and tear. • They had even **** to the attorney that I did not return the air-conditioner remote control (which I returned voluntarily to avoid being charged later for a dysfunctional aircon with no service certificate-having seen their being sly) , which I returned and signed for. I had to fight to have them agreeing it was with them. They rejected the account details I sent by email on 11 February when there was no communication from them even through the attorney as I still used him. But seemingly he was no longer effective as per my mandate, but becoming lenient towards Remax. The landlord's "contractor" was supposed to do repairs on 16 December 2025 as that was "the only day he was available." To avoid being an excuse for not doing repairs, knowing their modus operandi of ducking and diving whilst fighting you, I left the spare keys at the office on 15 December and repairs were never done on the 16 December 2025 (and I knew because the so-called contractor is fully employed and could only help them between 16h00-18h00 on weekdays and on Saturdays, and no contractor works on a holiday) . No repairs were done on the said date. They kept the spare keys and did not return them to us. and no repairs were done after 16 December 2025, and I fetched the spare keys around 22 January as we desperately needed the spare keys in preparation for moving out then. I am leaving out detail of abuse by this Estate Agency especially through its maintenance department you find yourself dealing with instead of the Estate Agent. They are skilled in treating you like an ******** nonentity, and an unlearned person who has never seen the face of a Professor, who also has no exposure to Realty. I give them 100% for that. the Principal hardly solve problems, e.g. she disciplined us together with her employee on Whatsapp when I was 'gatvol' of being abused by their responsible inspector. Apparently they must find a way of not refunding you the full deposit, despite them having breached the lease agreement in thte renete property, I am a very patient and accommodating person but by Mid-December it felt like I had stayed years tollerating ill-treatment And our laws only seem to only allow landlords to punish the tenant, and there is no recourse for a tenant who has been at the receiving end of injustice from the landlord and Estate Agent. The perpetrator, as usual, always wins and the VICTIM suffers, esp. under big organisations and corporations. I have first hand experience in other fields.
0
Replies (0)JS
Jamie-lee Saunders
1 reviews | Active since Jan 2020
20 Feb 2026, 09:47
Genuinely willing to help
Honestly, the REMAX team are a great group of people. Professional, approachable, and genuinely willing to help at every step.
Helpful (0)
|Replies (0)JS
Jamie-lee Saunders
1 reviews | Active since Jan 2020
20 Feb 2026, 09:47
Genuinely willing to help
Honestly, the REMAX team are a great group of people. Professional, approachable, and genuinely willing to help at every step.
0
Replies (0)