Licensing Department
Unclaimed Business
|1.7|20 Reviews (last 12 months)|This business does not respond to reviews
Licensing Department
Unclaimed Business
|1.7
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, the Licensing Department is drawing predominantly negative sentiment across multiple branches. Customers consistently mention excessively long waiting times, with appointments booked through eNatis seemingly disregarded on arrival. A recurring theme involves staff perceived as rude, unhelpful, or idle, alongside allegations of queue jumping and people paying to skip lines. Frustrations also centre on delayed driver's licence and PDP collections, inconsistent operating hours, and disputed renewal validity periods. A smaller group of reviewers highlight standout branches where service was efficient, professional, and welcoming.
Performance(last 12 months):
Trustindex Rating
2.5NPS Score
-72Unlikely
TrustIndex
2.5
NPS Score
-72
Recommended: Unlikely
Review Distribution
1.7|20 Reviews
Sep '25 - Aug '26
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekA
kreshantha A
1 reviews | Active since Jan 2017
15 May 2026, 13:28
........ no words ........
I would rate zero if I had the option , Randburg license department is useless, people walk around, seems as if only 1 person is assisting. What is the use of booking as you wait passed the time. Made booking for 12:00 and was there at 11:30 it is now 1:30 and still waiting. Can this be addressed as i see lots of people have written to hellopeter and no response.
Helpful (0)
|Replies (0)kA
kreshantha A
1 reviews | Active since Jan 2017
15 May 2026, 13:28
........ no words ........
I would rate zero if I had the option , Randburg license department is useless, people walk around, seems as if only 1 person is assisting. What is the use of booking as you wait passed the time. Made booking for 12:00 and was there at 11:30 it is now 1:30 and still waiting. Can this be addressed as i see lots of people have written to hellopeter and no response.
0
Replies (0)TS
Thesleem S
1 reviews | Active since May 2019
6 May 2026, 11:11
Pathetic
Its now been 2 days of me trying to renew my driver's license. All they need to do is finger prints and take payment. Making bookings is useless. The staff literally walk around and chat or eat. Only 1or 2 people are working at any given time. Pathetic service.
Helpful (0)
|Replies (0)TS
Thesleem S
1 reviews | Active since May 2019
6 May 2026, 11:11
Pathetic
Its now been 2 days of me trying to renew my driver's license. All they need to do is finger prints and take payment. Making bookings is useless. The staff literally walk around and chat or eat. Only 1or 2 people are working at any given time. Pathetic service.
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Replies (0)VN
Viwe N
1 reviews | Active since May 2026
5 May 2026, 15:05
Alberton Licensing center
Licensing center in Alberton the service is very bad, the waiting period is just crazy. There's no order, I had an appointment for 10am and I arrived just after 9am, I was only attended 3 hours later. The officials are rude and not helpful.
Helpful (0)
|Replies (0)VN
Viwe N
1 reviews | Active since May 2026
5 May 2026, 15:05
Alberton Licensing center
Licensing center in Alberton the service is very bad, the waiting period is just crazy. There's no order, I had an appointment for 10am and I arrived just after 9am, I was only attended 3 hours later. The officials are rude and not helpful.
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Replies (0)N
Nina
1 reviews | Active since Oct 2025
29 Apr 2026, 16:26
Benoni Licence Department disregards licence renewal appointment
Benoni Licence Department disregard licence renewal appointments I made an appointment for 8:40 on 29 April to renew my driving licence. The Benoni Licence Department only opened at 09:00 and I was told pensioners get preference which defeats the purpose of making an appointment via eNatis. I took off from work for the morning. In the end I only walked out before 14:00 and had to take a leave day. I have never had such a disappointing experience at either Kempton Park or Edenvale Traffic departments in the past. Benoni Licence Department was very disorganised and didn't even bother about people with appointments.
Helpful (0)
|Replies (0)N
Nina
1 reviews | Active since Oct 2025
29 Apr 2026, 16:26
Benoni Licence Department disregards licence renewal appointment
Benoni Licence Department disregard licence renewal appointments I made an appointment for 8:40 on 29 April to renew my driving licence. The Benoni Licence Department only opened at 09:00 and I was told pensioners get preference which defeats the purpose of making an appointment via eNatis. I took off from work for the morning. In the end I only walked out before 14:00 and had to take a leave day. I have never had such a disappointing experience at either Kempton Park or Edenvale Traffic departments in the past. Benoni Licence Department was very disorganised and didn't even bother about people with appointments.
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Replies (0)SM
Siya❤️ Mgabhi
1 reviews | Active since May 2024
28 Apr 2026, 15:48
Very bad during May ...
Very bad during May every year since 2024 , I reside in Braam and I’m a student I have teaching practice in may every year imagine waking up to no electricity no hot water, no lunchbox 😭😭😭Hoping for the best this year.
Helpful (0)
|Replies (0)SM
Siya❤️ Mgabhi
1 reviews | Active since May 2024
28 Apr 2026, 15:48
Very bad during May ...
Very bad during May every year since 2024 , I reside in Braam and I’m a student I have teaching practice in may every year imagine waking up to no electricity no hot water, no lunchbox 😭😭😭Hoping for the best this year.
0
Replies (0)CD
Caroline D
1 reviews | Active since Feb 2023
10 Apr 2026, 13:28
NON ADHERENCE TO WEBISTE TRADING HOURS
The Website as well as the notice boards clearly say hours from 8h00 till 15h00 at the Irene site, but when you arrive you get told it is only from 8h00 till 13h00. These people make their own rules. All Municipalities and Government departments works like this. VIVA to the new democratic South Africa!
Helpful (0)
|Replies (0)CD
Caroline D
1 reviews | Active since Feb 2023
10 Apr 2026, 13:28
NON ADHERENCE TO WEBISTE TRADING HOURS
The Website as well as the notice boards clearly say hours from 8h00 till 15h00 at the Irene site, but when you arrive you get told it is only from 8h00 till 13h00. These people make their own rules. All Municipalities and Government departments works like this. VIVA to the new democratic South Africa!
0
Replies (0)CD
Caroline D
1 reviews | Active since Feb 2023
30 Mar 2026, 09:38
EXCEPTIONAL SERVICE
Exceptional service at Zwartkop Centurion on Friday. I went 5h00 and was out before 6h00. Friendly and professional. Thank you.
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Caroline D
1 reviews | Active since Feb 2023
30 Mar 2026, 09:38
EXCEPTIONAL SERVICE
Exceptional service at Zwartkop Centurion on Friday. I went 5h00 and was out before 6h00. Friendly and professional. Thank you.
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Replies (0)EE
Eduard E
1 reviews | Active since Oct 2024
26 Feb 2026, 11:08
Car license issued for only 11 months - If I want 12 months I must pay an extra fee???
If I could give zero stars I would. I renewed my motor vehicle licence on 23 January 2026 at Margate KZN Licensing office while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Nobody at KZN Licensing or traffic wants to take accountability.
Helpful (0)
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Eduard E
1 reviews | Active since Oct 2024
26 Feb 2026, 11:08
Car license issued for only 11 months - If I want 12 months I must pay an extra fee???
If I could give zero stars I would. I renewed my motor vehicle licence on 23 January 2026 at Margate KZN Licensing office while the existing licence disc was still valid until end February 2026. Despite this, the licensing office issued a new licence disc valid only until 31 December 2026, providing 11 months’ validity; stating that the new disc is valid from the beginning of January 2026. A licence can't be valid three weeks BEFORE it is issued (refer to the following paragraph). Regulation 26(2) of the National Road Traffic Regulations explicitly provides that where a licence is renewed before expiry, the new licence period must be calculated from the first day of the month following the expiry of the current licence. In my case, the correct validity period should therefore be 1 March 2026 to 28 February 2027 (12 months). The municipality contends that because I relocated from the Western Cape to KwaZulu-Natal and the licence mark HAD to changed according to them to renew the license in KZN, the expiry date “had to change” (as set out in the trail mail). This position is inconsistent with Regulation 32, which states that relocation does not override the licensing procedure contemplated in Regulation 26. This appears to be an internal administrative/system handling method, not a legal basis in the Regulations and is thus irregular and possibly *******. If they actually app**** Reg. 26(1) (issue-month rule) instead of the mandatory Reg. 26(2) for early renewals, that would be a misapplication of the Regulations. Furthermore, their internal protocols does not null-and-void any Act or Regulation of the country, and failure to adhere to any Act or Regulation which supersedes internal protocols is an ******* act. Nobody at KZN Licensing or traffic wants to take accountability.
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Replies (0)