kreshantha A

Active since Jan 2017

Reviews

Industries

Reviews

7 reviews

3 months ago

........ no words ........

I would rate zero if I had the option , Randburg license department is useless, people walk around, seems as if only 1 person is assisting. What is the use of booking as you wait passed the time. Made booking for 12:00 and was there at 11:30 it is now 1:30 and still waiting. Can this be addressed as i see lots of people have written to hellopeter and no response.

0 replies

Smeg South Africa

18 months ago

SMEG French door Fidge and Freezer is 5 years old

I have purchased a SMEG French door fridge from Hirsch Fourways in 2020 the fridge is only 5 years old and the fridge stop cooling and freezing, so we called Hirsch Fourways and they advised the warranty is finished as it only has 3 years. No problem , can you give me a person from SMEG to ask them to come and sort my fridge out, So Friday (21/02/2025) during the day we called SMEG and the lady who answered said we must fill in some form and that they cant send out someone to assess the fridge in the weekend, so SMEG does not have anyone to repair the fridge as it is a weekend which I think is poor service. Nevertheless a person named Kyle came out to assess the problem on Saturday after we tried to contact them by calling and WhatsApp a lot of times, eventually they answered. Paid Kyle the call out fee which he wanted cash which is another inconvenience as many people don’t carry cash. All he did was tell us the part we need to fix which is an inverter, so we said please send us the quote as we need the fridge to work, and our food is going off. On Monday morning my husband because we did not get the quote over the weekend, eventually they send us the quote from MAK appliance who said please make payment for part and labor which is another R3391, which we immediately did and just for Kyle or MAK appliance to tell us that they are waiting for money to reflect before coming out to repair (in his message to my husband he stated that we must make payment immediately and not a pay and clear immediately) like he told us before to have cash for him then maybe he could of told us the same. They now saying only when the money reflects will the come out take note MAK Appliance banks with standard bank, and I bank with FNB. At this point being SMEG which is a big brand it’s so unfair on a consumer. Please investigate your services providers and get a team to work weekends as this can happen anytime. Really disappointed in the service as everything in my house is SMEG and was bought from Hirsch Fourways. I will rethink my brand moving forward.

0 replies

FNB (First National Bank)

26 months ago

Upset client (FNB credit card)

I spoke to my private banker who in the month of May asked to move my debit order date for my credit card . She confirm everything is sorted and we good to go. Come the month of June my entire credit card is a mess , I paid into my card R10 000 which they took the intrest out and everything was fine , just letting FNB know I am not in debt and I always pay in more than expected.i also have lots of stuff with FNB as I felt they are my go to bank , example savings , home bond. I login to my account on Friday and no money in my FNB credit card and to escalate the matter urgently. She sends out a mail saying that it will be sorted out Saturday morning with everything in order via mail and I can even contact her via mail or tellphonicallly . So Saturday morning with nothing in my credit card so she advised that I should call or send an mail to her so she can follow up, which I did but never got a response. I have mentioned to her that it's a long weekend and she assured me that this would be sorted . FNB go into my account and see if I ever defaulted all I asked was for a simple change of debit date. Let me know as client should I move my bank as I am not being take care off.

3 replies

British American Tobacco SA

43 months ago

Wrapper inside the box

Kindly explain why stuyvesant blue wrapper inside the box has changed, it is not easy to open and makes the look of the cigarette cheap. I have check the stuyvesant red and it still has the same peel and stick wrapper.

1 reply

Renprop

110 months ago

Pathetic Renprop health hazard

So I purchased a property from rentprop in December 2016, In the first 3 months i had issues with the shower and i sent numerous emails but my proplem was not resolved and was given attitude with them pushing the problem onto me, i kept asking for feedback and guess what they decided to stop replying to my emails which i still have . I now have another issue were my wall has mould i sent an email and still my issue is not resolved. Please could this be looked into as they very willing to sell a property with broken promises . Renprop is very incompetent and dont offer true service to their clients. This is a health hazard and my doctor has already put me off from work due to the mould in my bedroom . Also there is an issue with ants , i have purchased so many things and i cant get rid off it.

0 replies

FNB (First National Bank)

111 months ago

pathetic FNB Insurance

So i cancelled my policy on the 21/06/2017, Firstly i was sent no communication when my insurance moved from AIG to Santam - it should show on the system because i was told by the person who took my call . I called FNB insurance to clarify why my account was debited with a different amount compare to normal , that was the only time when i was notified that my broker is now Santam and that they charge is a little more. When i took the insurance i was not told that i was paying in erase so when i called to cancel i was notified that the amount needs to go off and prorata will be given to me from the 21/07/2017 - 30/07/2017 which made me more frustrated. So i excepted them ripping me off and called today 27/06/2017 to confirm if my money will be in my account as this takes 7 working days , only to get told that i need to send a written notice to say that i will not reverse the money that has been debited. The insurance money was debited on the 24/06/2017 and i did not do any reversal money is still with FNB insure. "I fell as if i am a thief just asking for my own money". If this is how FNB treats their clients then i should move my banking to someone who really cares. Its clearly not the money but a satisfaction of a client. Spoke to : Keatla Monyane , and a manager: Gabi Tabne

1 reply

Truworths

114 months ago

Excellent customer service at the Sandton Branch - 146

I wold like to thank Daddy - D on his excellent service which he always gives us. He always smiles and goes the extra mile. He is an assest to the company .

1 reply

Review Distribution

5 Star

1 (14.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

6 (85.7%)

kreshantha A

Reviews

........ no words ........

SMEG French door Fidge and Freezer is 5 years old

Upset client (FNB credit card)

Wrapper inside the box

Pathetic Renprop health hazard

pathetic FNB Insurance

Excellent customer service at the Sandton Branch - 146

Review Distribution

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