My child cant get birth certificate because of this company

We have been waiting for Dna results since last year august they told me to wait for 5 months after 5 months they said 6 months and i cant even get hold of them i will never understand why would homeaffairs send us to this company if they know that they are *********** now my child has been denied a right of having a birth certificate now i cant even take to a private hospital they want birth certificate and also my medical aid they have been asking me to send them the birth certificate