National Health Laboratory Services
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
National Health Laboratory Services
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRF
Roelien F
1 reviews | Active since Jan 2020
23 Mar 2026, 08:32
LANCET - worst labotary ever.
Dear Lancet, We tried numerous times to sort accounts out. I did it for my mother, for my husband and for myself. Everytime you say, "Due to the poppie act", you have to speak to them, husband an mother, but the sms's come to my personal cell nr. I cannot and WILL NOT PAY ON AN SMS!!!! If you do not e-mail the accounts, you will not be paid! Just Friday I phoned again because my husbands medical aid did not pay an amount due to laboratory test you didn't send. You tell us you will mail it and we have to send it to the medical aid. This was the second time and the second time we did not receive it. You are the worst laboratory ever and if we could have a choice "in hospital" we will never make use of you ever. Me GP knows and the chirurgeons will also know. I've had it with you and your call centre.
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Roelien F
1 reviews | Active since Jan 2020
23 Mar 2026, 08:32
LANCET - worst labotary ever.
Dear Lancet, We tried numerous times to sort accounts out. I did it for my mother, for my husband and for myself. Everytime you say, "Due to the poppie act", you have to speak to them, husband an mother, but the sms's come to my personal cell nr. I cannot and WILL NOT PAY ON AN SMS!!!! If you do not e-mail the accounts, you will not be paid! Just Friday I phoned again because my husbands medical aid did not pay an amount due to laboratory test you didn't send. You tell us you will mail it and we have to send it to the medical aid. This was the second time and the second time we did not receive it. You are the worst laboratory ever and if we could have a choice "in hospital" we will never make use of you ever. Me GP knows and the chirurgeons will also know. I've had it with you and your call centre.
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Replies (0)SM
Sakhi M
1 reviews | Active since Jan 2020
13 Feb 2026, 09:34
******* into making long wait paternity
About six months ago I went to NHLS to do a paternity test which I was advised that it would take six weeks. After payment was made and the test was done the nurse was assisting me told me that I should expect the results back in six months that was not shared with me and the nurse said that they were they had a backlog. I was furious but I know I knew I did not have an option so I waited it's been six months now and when I call to find out when I should be expecting the results I am told that the results takes 3 to 9 months and I must just wait but I cannot wait and not know when I will get the results not knowing the specific dates so when I'm trying to call I get pushed that I get given a number that there is never answered so now bare in mind that this is a baby on the line which is way expecting results so that's his life can continue
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Sakhi M
1 reviews | Active since Jan 2020
13 Feb 2026, 09:34
******* into making long wait paternity
About six months ago I went to NHLS to do a paternity test which I was advised that it would take six weeks. After payment was made and the test was done the nurse was assisting me told me that I should expect the results back in six months that was not shared with me and the nurse said that they were they had a backlog. I was furious but I know I knew I did not have an option so I waited it's been six months now and when I call to find out when I should be expecting the results I am told that the results takes 3 to 9 months and I must just wait but I cannot wait and not know when I will get the results not knowing the specific dates so when I'm trying to call I get pushed that I get given a number that there is never answered so now bare in mind that this is a baby on the line which is way expecting results so that's his life can continue
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Bongo N
1 reviews | Active since Jan 2020
23 Feb 2025, 09:38
NHLS (East London) is a ****!
In September, we went for a DNA test. Unfortunately, there was a miscommunication from Colleen Gallagher who works at the NHLS, after I was told three people must take the DNA test. On the day of the test, Lynelle da Silva informed me two people should take the test. Then, I went to Home Affairs to get a new document form. I paid R2250 for three people, therefore, my refund is R750. Since September we have been fighting to get my refund. On December 17, we dealt with Collen and Manager Nkosinathi Nkumane and nothing was resolved. Yesterday, we went to home affairs, and to my surprise, there is no evidence that any testing was done and no results have been received. And I was told by Lynelle da Silva and Colleen it would take two to three months. Now, I am concerned about where my R2250 went, because; I never received a receipt. Colleen said that the system was hacked, and the issue started in May. Since I could not pay directly at NHLS, she gave me the banking details via WhatsApp. On the 18th of December, I received the proof of payment via email from Sakhele Fikayo after 2 hours of fighting for my refund of R750, and proof that Home Affairs has been notified that the test has been done which we still do not have. Home Affairs is also questioning. Even with the proof of payment, it was a screenshot and not in pdf format. Till this day, we are waiting for our results. I just want my R1500 NOW.
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Bongo N
1 reviews | Active since Jan 2020
23 Feb 2025, 09:38
NHLS (East London) is a ****!
In September, we went for a DNA test. Unfortunately, there was a miscommunication from Colleen Gallagher who works at the NHLS, after I was told three people must take the DNA test. On the day of the test, Lynelle da Silva informed me two people should take the test. Then, I went to Home Affairs to get a new document form. I paid R2250 for three people, therefore, my refund is R750. Since September we have been fighting to get my refund. On December 17, we dealt with Collen and Manager Nkosinathi Nkumane and nothing was resolved. Yesterday, we went to home affairs, and to my surprise, there is no evidence that any testing was done and no results have been received. And I was told by Lynelle da Silva and Colleen it would take two to three months. Now, I am concerned about where my R2250 went, because; I never received a receipt. Colleen said that the system was hacked, and the issue started in May. Since I could not pay directly at NHLS, she gave me the banking details via WhatsApp. On the 18th of December, I received the proof of payment via email from Sakhele Fikayo after 2 hours of fighting for my refund of R750, and proof that Home Affairs has been notified that the test has been done which we still do not have. Home Affairs is also questioning. Even with the proof of payment, it was a screenshot and not in pdf format. Till this day, we are waiting for our results. I just want my R1500 NOW.
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Pontsho M
1 reviews | Active since Jan 2020
18 Feb 2025, 09:12
Worst service, customer satisfaction and customer service
Bad service, bad customer satisfaction . We took dna tests in October 2024 and the results are still not received. It’s hard to get hold of you and your staff are providing bad service to your clients . I need to submit the information to magistrate court. You guys are wasting my time or just refund me
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Pontsho M
1 reviews | Active since Jan 2020
18 Feb 2025, 09:12
Worst service, customer satisfaction and customer service
Bad service, bad customer satisfaction . We took dna tests in October 2024 and the results are still not received. It’s hard to get hold of you and your staff are providing bad service to your clients . I need to submit the information to magistrate court. You guys are wasting my time or just refund me
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Replies (0)WM
Willie M
1 reviews | Active since Jan 2020
8 Jan 2025, 08:05
Extremely poor replies.
Totally impossible to get hold of them. They do not reply to emails sent (28 sent) and when phoning the 2 x telephone numbers I had to hold on for 30 minutes where after I had to cancel the calls.
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mfanimpela M
1 reviews | Active since Jan 2020
16 Oct 2024, 09:56
rude IT NHLS 0113866125 reception
I have a bad encounter with one of the Nhls IT consultant who was rude to me telephonically, she put my call down without helping me until I drop the call for about 5 minutes of not taking when I call for the 2nd time I guess it was her again she said hello when she hear my voice she just cut the call
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mfanimpela M
1 reviews | Active since Jan 2020
16 Oct 2024, 09:56
rude IT NHLS 0113866125 reception
I have a bad encounter with one of the Nhls IT consultant who was rude to me telephonically, she put my call down without helping me until I drop the call for about 5 minutes of not taking when I call for the 2nd time I guess it was her again she said hello when she hear my voice she just cut the call
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Replies (0)JM
James M
1 reviews | Active since Jan 2020
2 Oct 2024, 09:52
Nhls don't care about clients and don't answer their phones
These guys really don't care about clients and service I called in Jan to set an appointment for a DNA test, they don't answer they calls, finally in Feb I managed to get my call answered and got an appointment for April after waiting so long, finally I had my tests done and had to wait 6 months for results, but as is my son who's turning 1 year old still has no birth certificate due to his mother being foreign, I call daily to try and get results or feedback on my paternity test done so I can get a birth certificate for the little man, no response on their phones, it's almost a year of waiting, not sure why we are referred to them and we cvant go to Lancet and get our DNA done there
Helpful (0)
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James M
1 reviews | Active since Jan 2020
2 Oct 2024, 09:52
Nhls don't care about clients and don't answer their phones
These guys really don't care about clients and service I called in Jan to set an appointment for a DNA test, they don't answer they calls, finally in Feb I managed to get my call answered and got an appointment for April after waiting so long, finally I had my tests done and had to wait 6 months for results, but as is my son who's turning 1 year old still has no birth certificate due to his mother being foreign, I call daily to try and get results or feedback on my paternity test done so I can get a birth certificate for the little man, no response on their phones, it's almost a year of waiting, not sure why we are referred to them and we cvant go to Lancet and get our DNA done there
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Replies (0)