NHLS (East London) is a ****!

In September, we went for a DNA test. Unfortunately, there was a miscommunication from Colleen Gallagher who works at the NHLS, after I was told three people must take the DNA test. On the day of the test, Lynelle da Silva informed me two people should take the test. Then, I went to Home Affairs to get a new document form.   I paid R2250 for three people, therefore, my refund is R750. Since September we have been fighting to get my refund. On December 17, we dealt with Collen and Manager Nkosinathi Nkumane and nothing was resolved. Yesterday, we went to home affairs, and to my surprise, there is no evidence that any testing was done and no results have been received. And I was told by Lynelle da Silva and Colleen it would take two to three months. Now, I am concerned about where my R2250 went, because; I never received a receipt. Colleen said that the system was hacked, and the issue started in May. Since I could not pay directly at NHLS, she gave me the banking details via WhatsApp.  On the 18th of December, I received the proof of payment via email from Sakhele Fikayo after 2 hours of fighting for my refund of R750, and proof that Home Affairs has been notified that the test has been done which we still do not have. Home Affairs is also questioning. Even with the proof of payment, it was a screenshot and not in pdf format.  Till this day, we are waiting for our results. I just want my R1500 NOW.