Bad service

I have had a bad experience with these guys thus far. I submitted my application in September 2024, since then I have not received any communication from them. I always have to be the one that follows up with them by calling and they keep saying they will escalate to the relevant department.. Every week is a new story. This is pathetic, why do you introduce something yet you can not assist the people on the ground. They keep saying the status is on Submitted. Yet no one is giving it attention.