National no 8

Good day ,we rent a property beginning of Noveber 2025 ,we couldn't get the place on my name due my credit results ,so we ask my son to help ,and so he did ,we paid the the 2 x key deposit and utilities as they ask and one months rent infront. So December we paid late by the 8 and not us the contract said ,in that time they put us on Nedc with letter and blacklist my son ,we did pay the fulle amount that was due with extra cost over 1134 ,so December I lost my job and couldn't pay the end of December 2025 ,So we informed the agent and told her exactly what's happening and made numerous suggestions to take one months Dep as there was over 360000 of the key deposit available, she rep**** they cannot use that.and we had to pay or moved, so we decided that we wil move end of January 2026 ,.The agent also comunicate with my girlfriend and said if we or them get any tendance in before we would not be liable for any breached the contract,so from the 12 January 2026 people came and view ,and signed to move in end of January 2026 .So the Nedc keep on sending us that they blacklisted every body on the contract ,even families members that is highly rated in the business sector,and to also closed family where the agent send them messages that they can't reached us .,(This is a serious matter because who gave them the right to do so ) IF I WASNT APROVE .So we moved out on the 31 January 2026 and the agent did her inspection that was on the Saturday. On Monday I ask the agent when is the dep going to be paid in so I can pay Nedc to clear my sons name and business. She rep**** that they busy working everything out ,so I left it .I also send mails that I want 3 months statements from November til end of January, she then send me a statement, just from 1 st Jan 2026 till end off Feb2026 ,I them rep**** ,about few queries on that ,why do we have to pay 3 time for utilities that was read on the 2st Jan the 14 th Jan and now again, if we paid beginning of December for usage in November, further there's a spotters fee over 9300 ,her respond is commission, but she stated that we won't be riable if new tenants signed ,Plus the nedc letter. Is pilling up and the amount is more than 1234 even the 2 Feb they send letters, Then she rep**** to me again that they going to use the dep all off sudden to pay everything.including Nedc that they did .According to her They then send again the same statement as before and saying we owe them 1344 for utilities. I task her please to be generous and help us ,I also called there HQ ,and send mails and no one responded back to me .As you know lost my job and for a person over 55 is hard to find and trying ,We did our side to raise 55 000 to pay in there acount ,and now they can't even help us or pay back us , Please if someone can assist me with this