The worst concept of customer service ever experienced!!

The arrogance and disregard displayed by the HOD of the service department is absolutely appalling. I have over the last 6 months, had no less than 4 fridge/freezers that needed a service. One of them being a warranty claim which was a brand new unit (not even a month old). Outdoor Warehouse even said "good luck in gettting a swift response" Every single time your patience is tested, as they will take the maximum potential time to attend to your need before sending you a quotation to attend to the work. Once the quote is accepted, you are guaranteed another 1-2 weeks before getting your commodity back. If you ever phone to get progress reports, you will definately have to make many a phone calls to try and get hold of the HOD, as he never returns phone calls (who will proudly tell you that he is too busy/in meetings and that is why he struggles to return calls) When you buy a premier unit, like a National Luna fridge/freezer, you would expect that the after-sales and back-up service would be of a premier standard. Boy, was I wrong. I was told by the HOD that units come from the East and from Italy, and that I must manage my expectations of quality accordingly. Shocking to hear that from their management. Surely there must be other brands out there with better service and pride of their brand.