NRCS - what a bunch of useless idiots

We recently imported electrical motors for our client, when the goods arrived in South Africa the NRCS stepped in and stopped the whole import procedure by requesting all kinds of documentation. Documentation was supp****, then all of a sudden they requested specific lab tests.....that had to be done in South Africa because the test reports supp**** from the supplier, was not "sufficient" to their liking. Almost a week went by without any reply from NRCS. We then decided to return the electrical motors to the supplier, on our own costs obviously. Now we are sitting, another week is almost upon us with NRCS not getting back to anyone involved with this. I just need to let anyone know that if you want to import electrical motors, for any application, do not do this out of your own capacity. Use agents for the specific motors you require as NRCS is absolutely useless with whatever they are "regulating". NRCS is the worst company to deal with, they do not reply to emails, they do not answer phone calls, unprofessional is still a nice word to explain their service. Please do not support this company at all.