Poor communication

Been a patient for more than 10 years there's is nothing frustrating than the unit that doesn't communicate with their patients especially when the is an issue that impacts patients directly Normally our session starts at 11am when we got there we waited 2 hours outside no one is cumin to inform us about what is happening some patients are sick they are just Der to dialys no one is attending to them . What ever they were busy with inside it was equal important with the patient as well . They had a problem with water pipe they had to wait for technician while waiting why didn't inform us that there is a delay they just kept quiet they only informed the important ppl that they know other patients like me was never informed coz I guess I'm not that important didn't know that there are VIP patients what really irritated me was there was no apology about the incident as well no sense of urgency . I'm not happy at all with the service they are constantly failing us . Name of the unit Lenasia