Disgusted and disappointed service from the NATIONAL TREASURY

I had a investment. this mature in July 2021 The account No Is NT00658493

The reason i felt so disgusted and disappointed in the help that i received from the person that was suppose to assisted me with this account did not do this in good faith. I was invested with National Treasury for the past 5 years. i felt that the amount that i invested and was paid out to me according to me was not right. i requested numerous time from Ms Dineo Motshwene for this account to be audited and she always come up with many excuses. I went so far to ask her to refer me to her supervisor and she refuse to even do this . I wrote to Ms Motshwene many times and to date she did not even respond on time. I feel that i was done in by National Treasury as i decline the current amount that was paid out to me and i made this visible in the emails that was written between myself and the representative from National Treasury Ms Dineo Motshwene.

I would like to Please refer to the undermentioned communication with Ms Motshwene. Dear mam

I trust this email finds you well.Can you please refer me to a another person who is professional and loyal to assist me with auditing above-mentioned account. I sent you numerous emails of which you were not helpful. So I need to raise my voice for the unheard which includes me regarding matters like this. Due to covid-19 protocols we are crippled with service deliveries. Rest assured that this issue won't end between me and you, I will take matters further. There is only one way and it is the right way. Evidence is needed. Consideration is appreciated.

Kind regards Ms. R. Bredenkamp

Sent from my Huawei phone

Her response did not suite me well, as i feel that this Ms Mothwene is telling me the truth.

I want my account to be audited and sent to me with the necessary documentation. This would set my mind at ease.

Regards

R. Bredenkamp