1 reviews | Active since Member
I booked appointments for 2 people on Fresha Native Child Cresta. When I had to pay I was given a different total amount from the one on Fresha. I informed the lady the total amount is more that the one online. She had to get someone to authorize on their system the difference. She called 2 authorizers and both refused to authorize it. I then asked to speak to one of the authorizers by the name Kay. I informed her it's ********* to ask more that what is on booking website. Screenshots were sent to her to show the amounts online, she still refused to authorize it. Kay said Fresha is not updated and when I asked her why is that my problem, she basically told me it's my problem. I then realized that I wasted 30 minutes of my time and talking to a person who knows absolutely nothing about running a proper business. I then told her I will pay the amounts which are still reflecting on their online booking and will never go back. Kay told me it's my right not to come back (wow). She has no respect for clients and our time and forgetting that salon existence depends on clients. I don't ever go to ***** businesses and it's surprising to find such in a Mall. I've been to that salon a few times and it's been going down fast. I'll never go back. I feel sorry for their employees who have to be in the middle of this mess caused by their *********** leaders.