Poor Service from Natwest Bank

I thought moving to a "First World" country things would be much more efficient but then I tried to open a Savings Account with Natwest Bank, What a disaster. First off their online application system is years behind as it would not let me apply because it wanted my Visa HELLO Spouse visa holders only get a single entry visa in their passport that allows them to get into the UK to collect their Biometric Residence Permit so there is no current visa. Then they wanted bank statements again HELLO I have only arrived in the UK and am trying to open my first account and so the fences are put up in front of me. So I phone the call center to only get another run around and waste of time. My next approach is the local branch where a very pleasant young man says that they do not open accounts in the branches. He did offer to help me and gave me another call center number here the lady said no I must take the required forms to the branch and they will certify the required documents and forward them to the Head Office and I as told to expect my card within 3 to 4 working days on the 18th September 2020 I got a letter from the 'Telephone Banking Team' with a reference number, HIP HIP HOORAY some progress or so I thought. Every week since then I have phone in only to be told that they are working on it. Today 13th October at 12h55 hen there has still been no progress I phoned again and now I am told that there is nothing showing up on the young mans system and that I must be patient because there are big delays due to COVID. It is now over a month and I am no further than I was when I started the process. I asked to be put through to a manager only to be told that they are not doing call backs also due to COVID What UTTER RUBBISH, WHAT ARE THE MANAGERS SUPPOSED TO DO IF NOT SORT OUT PROBLEMS? The worst part is that I am having to turn down work because I do not have a bank account and this is costing me money which I am sure the bank will not reimburse me. Barry Roper