NDW Photography - Instagram Giveaway

I’ve never posted a negative review of a company before on HelloPeter but due to her unprofessionalism (which I see is similar to another reviewer), I feel that it is important for future clients to be forewarned.

In late 2019 I entered an Instagram giveaway competition hosted by Swish and S**** (amazing company) with nearly 2000 entrants which I ended up winning. The prize was incredible - a collection of prizes by various companies - one of which was a lifestyle shoot by NDW Photography. The idea behind these giveaways is for companies to gain followers through entrants sharing to/tagging others, and receive free marketing to boost their business. After I had won, all the companies except NDW Photography contacted me to explain how to redeem my prize. After a few days, I messaged her on Instagram but received no reply. I then messaged her again, e-mailed her and posted on her Facebook page in order to try contact her, all with no response. Shortly afterward the Facebook post was deleted without explanation. I contacted the organizer and she confirmed that NDW Photography was definitely part of the giveaway and she would message to remind her but again I was not contacted.

I am fully aware that I am not entitled to any prize because I did not pay for a service but I feel that companies that exploit others through competitions like this is unethical. If she was not able to meet the commitment to the organizer or myself for any reason I would totally understand, but having my messages ignored and deleted is sorely unprofessional.