STAY AWAY FROM NECRON THEY WILL ROB YOU and act like is ok

When we moved in to one if their complexes the sale agent explained to me that we will need to but prepaid water and electricity which we did. The invoices also come and we paid them in full. This month my partner asked me, but Kim why are we paying a fixed amount for water when we actually buying prepaid water. I told him it's probably a mistake and I'll just follow up with the company.

They then advised that I must go the municipality and tell them my meter was faulty so that they can refund all the purchases I made. I told Kayle (the rude arrogant individual that's supposed to help me, but not helpful at all) that the meter was not faulty because when we ran out of water and I'd go to pick and pay to top it up as soon as I entered the meter number the water would go open. The problem is not with the municipality but them charging us a fixed rate, so they should either refund us for the months we've paid out just credit our account (deduct from the rent On the next invoice).

Kayle then asked me how does he know we both water. I told him that he can phone their caretaker, because prior to me moving in here I didn't even know about prepaid water and their caretaker help me buy showing me how to us the water meter box, how to check how much Litre of water is left before I need to top up. He even helped buy advising where I can actually go buy water ( the petrol station or pick and pay) Kayle then says that why would he take the caretakers word, so you telling me they don't even trust their own employees. On top of that after me comparing they sent someone on Saturday to remove the meter, so obviously they know I've been buying water, why would they sent someone to remove the meter then.

Now they refusing to credit us for the months we paid them. I also told him I'll deduct it myself from the rent and then he went on to threatening me.

LISTEN TO ME NICELY IF YOU LOOKING FOR A PLACE TO RENT STAY AWAY FROM THESE PEOPLE. THEY DONY CARE ABOUT THEIR TENNANTS.

I can show you guys photos of several other things that's wrong with the apartment that's just not getting addressed...

I'm so frustrated with the service I'm receiving its like I'm dealing with criminals and then he gets mad when I say so. This is basically stealing from your clients so I don't get with the word criminal triggered him, because stealing is a CRIME