Lack of Liability

I bought some poultry fencing from Nemtek after they came recommended in the market. This in order to keep any breeding ducks and chickens safe from predators. After installation it seemed to work, giving a sting when touched, but proved pointless as the ducklings walked freely in and out of the electrified netting with no discomfort. The adult ducks eventually never had issue either. It was returned but was refused to be taken back. First version is because the one box was spoilt. Second version was that there was leaf litter in the netting. Nemtek did however offer to assist with reinstallation and so began a series of back & forths on WhatsApp that proved fruitless, eventually fizzling out. Offers by Nemtek to send a technician to check the installation of the fence went nowhere and no follow ups were done. I tried this fence once more. The same thing happened and other animals became entangled in the netting. I lost two ducks and when I discovered a swan dead in the netting the following morning I contacted them immediately. A representative earlier had returned the fencing and one of the sales staff admitted the energiser was not strong enough for the full 50m of the fencing itself. There are always excuses and no sense of interest or urgency. I should have been refunded for a product that does not work as advertised from the start. And now that I have suffered financial consequences I should be compensated for these. I will report back if any success came of this or not. If not, then I strongly recommend you do not take your business to Nemtek. Should anything go wrong or there be any issue they will be of no assistance and you shall be left to hung out to dry. In turn for what I have paid for the fence I have lost in value almost the exact same amount: the equivalent of paying for something twice and less to show for it.