Poor quality of frames and glasses

Greetings, I am writing to express my profound disappointment regarding the service I received at one of your stores (Hillcrest Corner). I purchased prescription glasses in April last year, and by November, one pair had a loose ***** while the other lost a nose pad.

Due to my location in Qwaqwa, I was only able to return the glasses in December, and they were fixed. However, within two weeks, I encountered the exact same issues again. I took them back in April this year and They were fixed but again within two weeks they had the same problem. This past Saturday I had to leave them as, while one pair was under repair, the ***** of the other pair remained weak, and I was told that the second pair would require a doctor’s attention, which I could not wait for as I had to leave for Qwaqwa.

I struggle significantly without my glasses, and as I write this email, I am compelled to seek another service provider to purchase new prescription glasses. This experience has been quite frustrating, and I would appreciate any assistance or resolution to this matter.

Thank you for your attention to this issue. I look forward to your prompt response.