APPALLING SERVICE FROM NESPRESSO SOUTH ARICA

Machine stopped working and trying to get it repaired for 3 months now.

Last year I, I traded my old machine (that never gave any issues) to a new one - CREATISTA PLUS in August 2025. It has stopped working , motor or thermostat in December 2025. We tried to have it collected for repairs since December and between Nespresso appointing 2 different courier companies, me phoning at least two or three times confirming no collecting yet. It was finally collected. 26.1.2026 with RAM. Received an email from Nespresso saying machine is with a technician on 22.1.2026 and the machine is returned to me on 23.1.2026. IMAGINE, NO-ONE TELLS ME WHAT WAS THE ISSUE AND THEY FIXED IT SO QUICK.

BUT, tried it again and still not working. Same issues. Emailed again 27 Feb and no reply. Called again 20 Feb to arrange collection and repair again, but no emails, collection or arrangements. THE SERVICE HAS BEEN SO DISAPPOINTING AND I JUST DON'T KNOW WHAT TO DO NEXT. JUST SIT WITH A BROKEN MACHINE AND I TAKE THE LOSS !!