Nespresso Repair Service Damaged My Machine

I am writing to formally lodge a complaint regarding the repair service for my Nespresso machine, which has now been collected and returned twice and is currently in a worse condition than when it was first sent in. Timeline of events: • On 16 January, my machine was collected by Nespresso for repair. • The issue reported was related to the milk frother. • When the machine was returned, it was completely non-functional and emitted a strong smell of burnt wiring. • I was advised that there was “no fault” with the machine, despite these serious issues. • I contacted Nespresso again, and the machine was collected for a second repair. • The machine was delivered back to me today, and it is now physically skew/misaligned, still not working at all, and in a worse condition than before. At this point, I have completely lost confidence in further repair attempts. The machine was returned to me twice in an unacceptable and deteriorated state, despite being handled solely by Nespresso’s authorised service process. I am formally requesting: • An immediate replacement machine. Please escalate this matter as a priority and provide a written response confirming how this will be resolved. I expect this issue to be resolved promptly, as the service provided to date has fallen well below acceptable standards. I am happy to provide photos, videos, and all collection and repair references upon request.