SK
Simone K
Active since Dec 2012
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
Nespresso Repair Service Damaged My Machine
I am writing to formally lodge a complaint regarding the repair service for my Nespresso machine, which has now been collected and returned twice and is currently in a worse condition than when it was first sent in. Timeline of events: • On 16 January, my machine was collected by Nespresso for repair. • The issue reported was related to the milk frother. • When the machine was returned, it was completely non-functional and emitted a strong smell of burnt wiring. • I was advised that there was “no fault” with the machine, despite these serious issues. • I contacted Nespresso again, and the machine was collected for a second repair. • The machine was delivered back to me today, and it is now physically skew/misaligned, still not working at all, and in a worse condition than before. At this point, I have completely lost confidence in further repair attempts. The machine was returned to me twice in an unacceptable and deteriorated state, despite being handled solely by Nespresso’s authorised service process. I am formally requesting: • An immediate replacement machine. Please escalate this matter as a priority and provide a written response confirming how this will be resolved. I expect this issue to be resolved promptly, as the service provided to date has fallen well below acceptable standards. I am happy to provide photos, videos, and all collection and repair references upon request.
0 replies
3 months ago
Service Left My Machine Completely Unusable
I sent my machine in for a service and repairs and was happy to purchase 15 sleeves to qualify for the free service. When I received the machine back, it was in a worse condition than before. It now overheats, smells of burnt wiring, and none of the functions work. The descaling and cleaning lights, along with other buttons, continuously flash. I specifically sent the machine in because I had family visiting from abroad and needed it working. Instead, I am once again without a machine. This is extremely frustrating, especially as the only issue previously was the milk frother. Now the entire machine is unusable.
0 replies
5 months ago
Involved in an Accident and Still Charged for the Trip
I was involved in an accident during my Uber ride, just 2 minutes away from my home. The driver was hit by another vehicle that was speeding, and the impact caused injuries on my left side, including my arm, neck, and leg. I experienced dizziness, nausea, and a headache after the accident. Despite being involved in an accident through no fault of mine and being unable to complete the trip, Uber is refusing to refund the ride. This is completely unacceptable. As a passenger, I trusted Uber with my safety, and I should not be charged for a trip that ended due to an accident and caused me physical harm. I expect Uber to take accountability, refund the trip immediately, and treat this matter with the seriousness it deserves.
0 replies
5 months ago
Excellent Service & Amazing Food
This isn’t my first time visiting, and once again the experience was exceptional. The service is always outstanding, and our waiter, Michelle, truly went above and beyond. She was friendly, attentive, and made sure we felt well taken care of. The food was consistently delicious, fresh, and full of flavour. The staff remain warm and welcoming, and management clearly maintains high standards. Highly recommend — I’ll definitely keep coming back!
0 replies
8 months ago
Unhappy
I have been with Dotsure for nearly or maybe longer than 10 years. Recently I have made 2 separate claims which both had not been paid in full. I have waited for payments to be made, normally I receive it within 48hrs. I submitted a claim last week Wednesday, received an email it has been processed but money is still not in and full amount not paid. What is the point of a booster? I am really not happy with this. I never had any issues in the past. Now upon emailing I received a response and upon replying says I need to go onto ACE bot. Pointless when its a bot, human touch is needed.
1 reply
10 months ago
Disappointed
I order regularly from the Goodwood establishment and have never been disappointed. First time ordering the Siciliana and very disappointed. Soggy, tasteless, calamari tough.
0 replies
10 months ago
Consultant not very helpful
I have been trying to sort out an active card which is not in my pocession, I contacted a consultant via the banking app. Was informed that the account was closed in 2012 and need to get a closure letter. Now I am very co fused as I have never in the past had an account with Standard Bank? How are my details showing this information.The consultant kept on saying it's a system error that the card is active, yet fails to address the dact that I never had an account and have to wait for a closure letter??
438 replies
11 months ago
Cold food served
I went for dinner to celebrate my birthday, service excellent and management great. How do you serve me cold food? When I informed them they took everything back, brought it back clearly the chef just put it back on the grill for a few minutes. Not the service I expect from them especially as a regular.
0 replies
12 months ago
Disappointed with quality of meat
I am a regular at Spar Bothasig, the meat is the best. I travel from Goodwood just for the quality of the meat. To my disappointment a 2nd time buying Lamb Rib Chops was the worst ever. Tough and tasteless, clearly supplier has been changed.. the struggle is real trying to eat this. Last time not as bad but this time was literally pulling my teeth out. Definitely would not recommend. So disappointed was worth the travel for best quality of meats. Will not see me again.
0 replies
14 months ago
Read your orders, cold and dry food
Food cold and missing items, I order on Uber eats for the zamba wings, buy one get 1 free. Only received one. Food cold and chicken dry. Cape Gate
106 replies
Review Distribution
5 Star
3 (12%)
4 Star
0 (0%)
3 Star
2 (8%)
2 Star
9 (36%)
1 Star
11 (44%)