Till Slip Ignored – Refused Refund for Clear Pricing Error at Nesta Foods

I am extremely disappointed with the service at Nesta Mahwelereng. In June, I was charged R182 for only 2 bulbs of garlic, while the same purchase in July cost me R20 and in August R24. I kept all my slips as proof.

When I raised this with the store, two supervisors admitted it was a pricing error but said they couldn’t refund me without the manager’s approval. The manager (Ruan) has since refused to process my refund, citing excuses such as “no CCTV footage,” which is irrelevant since my till slip serves as proof of purchase.

Instead of resolving a clear overcharge, I have been given the runaround and treated with disregard. This is unacceptable and shows a lack of accountability and respect for customers.

Consumers need to be aware of such pricing discrepancies at this store, and I urge others to check their slips carefully when shopping at Nesta Butchery Mahwelereng