LM
Lettie M
Active since Aug 2022
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Till Slip Ignored – Refused Refund for Clear Pricing Error at Nesta Foods
I am extremely disappointed with the service at Nesta Mahwelereng. In June, I was charged R182 for only 2 bulbs of garlic, while the same purchase in July cost me R20 and in August R24. I kept all my slips as proof. When I raised this with the store, two supervisors admitted it was a pricing error but said they couldn’t refund me without the manager’s approval. The manager (Ruan) has since refused to process my refund, citing excuses such as “no CCTV footage,” which is irrelevant since my till slip serves as proof of purchase. Instead of resolving a clear overcharge, I have been given the runaround and treated with disregard. This is unacceptable and shows a lack of accountability and respect for customers. Consumers need to be aware of such pricing discrepancies at this store, and I urge others to check their slips carefully when shopping at Nesta Butchery Mahwelereng
0 replies
16 months ago
Disappointing Handling of a Wrong Item Delivery
I placed an order for a gas cylinder and a cooker top on the 12th of December 2024. The order was delivered on the 14th of December, and initially, I was impressed by the quick delivery. However, my excitement quickly turned to disappointment when I opened the box and found a pack of disposable compressed towels instead of the cooker top I ordered. The gas cylinder was correct, but the cooker top was entirely wrong. I immediately logged a return request, specifying that I wanted the incorrect item replaced. The wrong item was collected on the 17th of December, and I waited for my replacement. Today, on the 20th of December, I was surprised to see that I had been credited for the cooker top instead of receiving a replacement. The reason given was that the item I wanted was not available. To verify this, I checked the Takealot website and found the exact cooker top listed as in stock, although the price had increased slightly from R167 to R197. I can only assume that the price difference is why I wasn’t given the replacement I requested. I am deeply disappointed with how Takealot handled this situation. The issue was their mistake, and instead of correcting it, they chose to refund me when all I wanted was the product I initially ordered. This experience has left me questioning their commitment to customer satisfaction.
0 replies
16 months ago
Frustrating Experience with Out-of-Stock Purchase
On the 4th of December, I visited Fairprice Mokopane intending to buy a Milan TV stand. Unfortunately, they only had the display model and informed me that it was out of stock. The sales consultant, Gift, assured me that new stock was expected the following week, between the 9th and 13th of December, and convinced me to go ahead with the purchase. I paid for the item and was given a slip with a collection code. On Thursday, the 12th of December, I called the store to check on the status of my order. Gift then informed me that the stock would now only arrive the following week, on Tuesday, the 17th of December. Yesterday, on the 17th of December, I called the store again for an update. This time, a different sales consultant answered and told me the stock was still at the warehouse and had not arrived at the store. To make matters worse, they couldn’t provide a clear timeframe for when the item would be available for collection. I now deeply regret paying for an item that was out of stock. The lack of clear communication and the constant runaround has left me extremely frustrated. Fairprice’s handling of this situation has been disappointing, and I am reconsidering making future purchases from this store.
0 replies
16 months ago
Two Weeks of Frustration: Top T's Click and Collect Fails to Deliver
I placed an order with Top T's Click and Collect service on the 24th of November 2024 and received an order confirmation only on the 29th of November 2024—five days later. While this delay was inconvenient, it was manageable compared to what followed. On the 1st of December, I received an invoice from the store where I was supposed to collect my order. To my surprise, one of the items I ordered was missing from the invoice. I promptly rep**** to inform them of the issue and requested they update the invoice to include the missing item. By the 5th of December, having received no response, I tried calling customer service for an update. My calls repeatedly went to voicemail, and no one returned them. Frustrated, I sent an email on the same day, again seeking clarification. However, this email also went unanswered. Today, the 9th of December, I tried calling customer service again, and once more, my calls were not answered. Out of desperation, I contacted the store where I was supposed to collect my order. The staff member I spoke to admitted that the missing item was out of stock and said they had ordered it from another store. When I asked why I wasn’t informed of this delay, she explained that my contact details were not listed on the invoice they received from the online store. I’ve been waiting for two weeks for an order that is still incomplete. The lack of communication and accountability throughout this process has been deeply frustrating. As a customer, I feel overlooked and undervalued. This experience with Top T’s Click and Collect service has been one of the worst customer service experiences I’ve ever encountered.
0 replies
24 months ago
Customer Experience: delayed order unresolved
On Wednesday, April 3rd, I placed an order. Strangely, I didn't immediately receive a confirmation email. I logged a late order query(reference 1334757) on Monday, the 6th, and was informed that the issue had been escalated to the warehouse. Despite sending a follow-up email on the 11th due to my inability to track the order, I received no response from customer service. However, later that day, I received an order confirmation email and was then able to track it. As of today, Monday the 15th, when I check the order status, it's still being processed. It's worth noting that standard delivery is supposed to take 1-3 days, yet I've been waiting for more than a week.
0 replies
41 months ago
TAKEALOT - Wrong order
I placed an order on Wednesday, the 9th of November 2022; delivery was scheduled for Monday, the 14th of November, but I only received wireless earbuds instead of a phone. I logged a return immediately and received an email from the first consultant, who asked me to submit a photo of the wrong parcel and its barcode, which I did. Thereafter, I had to send countless emails asking for feedback. Consultant 2 : Feedback on the 16th November: Kindly note, this matter has been confirmed as a case of a parcel swap, so once the item is received back at the warehouse, a replacement of the correct item will be created and thereafter be delivered to you. Your return has been approved for collection and the courier team will contact you to confirm the collection date. Please ensure the item is packaged with the return reference, ********* clearly marked on the outside of the box. Consultant 3: feedback on the 18th November: Your return is currently still in the approval stage, this process may take up to 5 working days, once this is approved a driver will be sent to collect the item. Once collected it takes 2 to 3 working days for the item to be received back at the warehouse, once received a replacement, credit or refund be processed. To say I am appalled by their customer service is an understatement. It took them a few days to process the wrong order, but it takes them forever to fix the mess. I am still sitting with the wrong order today, and it has inconvenienced me a lot.
0 replies
44 months ago
Broken Appliance from Pick n Pay
I bought a Defy table blender(TB5400B) on the 18th of July 2022 from Pick n Pay. I only used it 3 or 4 times. On the 13th of August 2022, I wanted to make a smoothie and one of the notches on the bottom of the jug came off (mind you , I was gentle) and it also didn't want to switch on. I informed Defy about it and was told to contact Pick n Pack. I then sent PNP an email, only to receive an automatic response saying they are "experiencing high volumes". And never heard back from them. I am really disappointed that I was sold a poor quality product from a brand that I adore and trust so much.
74 replies
Review Distribution
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1 Star
7 (100%)