Scary Experience

Scary experience. Broke down on the side of the highway with my whole family in an older vehicle, so I wanted to flat bed it to prevent any further damage. Informed this tow driver, who did not come in a flat bed, who then raised his voice, shouted and screamed and threatened, using very vulgar, colourful language and frightened my parents and toddler nephews who were in the car. I was afraid he would pull out a weapon at any moment. He parked my car in and then refused to let anyone tow my vehicle, expecting me to pay a call out fee. I did not ask him to come out, I phoned to ask for a quotation. He informed that he is passing by on the other side of the highway from me and will come by to discuss the costs. I had phoned him before him before he arrived to inform him that I called a flat bed since he is not a flat bed and he still came. I am assuming this is how they bully people in to either using them for a tow, which they can then charge you anything for as they did not quote you beforehand, and/or paying them a fee, one way or another. Although it is probably more lucrative for them to coerce a payment out of you without having to tow you and suffer wear and tear and lost time, which is the route they likely take more than often. I ended up paying him the call out fee, as I just wanted him to leave, and then had to pay for a full separate tow.