Net Florist did not delivered

I have ordered a gift to be delivered on Wednesday 4 March 2026 and now today Friday 6 March 2026 still not delivered, "as per our verification i can see that our courier needed an access card to make the delivery" Really phone the person and they will open for you no need for access card. I am very disappointed with net florist this time. This is to be delivered in Sedgefield. My order number 108993593 written on whatsup to Yeshnaa.